1. A m e r i c a n A s s o c i a t i o n o f I n s u r a n c e S e r v i c e s 1745 S. Naperville Road, Wheaton, IL 60187-8132 Phone: 630-681-8347 | Toll free: 800-564-AAIS | Fax: 630-681-8356 E-mail: info@AAISonline.com | Web: www.AAISonline.com Identity Fraud Expense Coverage Kimberley A. Ward KimW@AAISonline.com CAS Annual Meeting, November 15, 2004

2. A m e r i c a n A s s o c i a t i o n o f I n s u r a n c e S e r v i c e s 2 About AAIS n Advisory Organization, formed in 1975 n 20 Lines of Business l Forms, Rules, and Rating Information n Statistical Reporting n Technical Support Services

3. A m e r i c a n A s s o c i a t i o n o f I n s u r a n c e S e r v i c e s 3 What is Identity Fraud? n Use of another person’s personal identifying information without permission n Became a federal crime in 1998

4. A m e r i c a n A s s o c i a t i o n o f I n s u r a n c e S e r v i c e s 4 How does Identity Fraud Happen? n Loss or theft of purse or wallet n Documents with personal information l Theft of mail l Garbage n Employee dishonesty n Internet shopping or spam email (“Phishing”)

5. A m e r i c a n A s s o c i a t i o n o f I n s u r a n c e S e r v i c e s 5 Studies about Identity Fraud n Reports to FTC Clearinghouse nearly 500,000 from 1998 – 2003. n FTC Identity Theft Survey released in Sept, 2003, found that 27.3 million victims over the last 5 years, 9.9 million in the last year alone. n 2003 Summary of the FTC Clearinghouse l 42% of fraud reported is Identity Fraud, up from 2002 (40%) l Most Identity Fraud involves –Credit card fraud (33%) –Wireless Phone accounts (10%) –Employment related (11%) l Victims are usually in the 18 – 39 range (53%)

6. A m e r i c a n A s s o c i a t i o n o f I n s u r a n c e S e r v i c e s 6 Consequences of Identity Fraud n Damaged credit/Collection agencies n Criminal Record/Civil Suits n Insurance/Utilities/Employment n CASH $$$ l $5 billion in out of pocket expenses in the last year, according to FTC Survey l Victims of ID theft have more than 3 times the expenses of victims of account theft l $5 billion does not include time lost at work, etc.

7. A m e r i c a n A s s o c i a t i o n o f I n s u r a n c e S e r v i c e s 7 Identity Fraud Expense Coverage n Endorsement and manual supplement for non-AAIS affiliates n Endorsement will require customization n Insured selects limit, shown on endorsement or declarations

8. A m e r i c a n A s s o c i a t i o n o f I n s u r a n c e S e r v i c e s 8 New Definitions n “Identity Fraud” is the use of personal identifying information of an insured without permission, in a manner that violates federal, state, or local law n “Expenses” means l Costs to obtain, reproduce, or notarize required documents l Costs to send required documents l Costs for telephone calls l Research fees l Loss of earnings (no more than $250 per day per insured and total of $5,000 for all insureds.) l Loan application fees l Attorney fees with company’s prior consent

9. A m e r i c a n A s s o c i a t i o n o f I n s u r a n c e S e r v i c e s 9 Coverage Period n Coverage provided for expenses incurred as a result of identity fraud: l Occurring any time prior to the policy period, and l Discovered during the policy period or up to one year after. n Coverage applies even if perpetrator(s) are not identified n No coverage for expenses l Business related l Insured committing fraud l Fraud discovered prior to policy l Fraud discovered after one year after end of policy

10. A m e r i c a n A s s o c i a t i o n o f I n s u r a n c e S e r v i c e s 10 A few more things n Insured selects per occurrence limit n Deductible of $100 applies n Series of acts committed by one person is considered one occurrence n Limit does not accumulate from policy period to policy period n Coverage is excess over other insurance or types of redress n Policy conditions are modified to allow for “Discovery” basis n Supplement provides rating information for limits of $5,000, $10,000, $15,000, $20,000, $25,000, and $30,000, plus rating for each addl $5,000.

11. A m e r i c a n A s s o c i a t i o n o f I n s u r a n c e S e r v i c e s 11 Pricing n Pricing based upon GAO 3/2002 report: Identity Theft: Prevalence and Cost Appear to be growing n Includes monetary loss information as reported to the FTC Clearinghouse l Early reporters may not know extent of monetary damages l Monetary damages include long distance calls, document copies, fees, postage, attorney fees n Further…non-monetary damages are reported to the FTC Clearinghouse l include time lost from work, that is considered a monetary loss under the new endorsement n Price should reflect that coverage is provided on a discovery basis, which is broader coverage

12. A m e r i c a n A s s o c i a t i o n o f I n s u r a n c e S e r v i c e s 12 Pricing - Adjustments to data n Trend and ALAE: to reflect that these costs are increasing over time and the cost of ALAE l adjustment is 20% n Development: since the majority of the reported incidents do not reflect the final cost to the victim l assumed 80% would be in the next cost range up, special treatment for “no cost” fraud claims l 80% of the reports to FTC indicating no monetary losses were distributed to the other categories proportionally

13. A m e r i c a n A s s o c i a t i o n o f I n s u r a n c e S e r v i c e s 13 Pricing - Final Selections n Assumed frequency is 500,000 fraud reports per year from approximately 150 million adults (0.0033) n Projected severity for 15,000 limit is $5,857 per claim n Selected loss cost = $25 n Additional loss costs for other limits

14. A m e r i c a n A s s o c i a t i o n o f I n s u r a n c e S e r v i c e s 14 Availability n AAIS will make endorsement and supplement available to non-affiliated companies n Contact Rick Maka, Director of Marketing at 800-564-AAIS or RickM@AAISonline.com RickM@AAISonline.com n Additional questions can be answered by me at KimW@AAISonline.com.KimW@AAISonline.com