1. Training Session Managing Formal Queries by Katia Compagnoni

2. Agenda  Background  Data & Settlement Queries process  Dispute Process  Data & Settlement Queries statistics  What to query and where to find it  Conclusions  Questions 2

3. Training objectives 3 At the end of this session you will:  Have an understanding of your rights with regard to raising Formal Queries and Disputes;  Know where to find the right data to check;  Be advised on how to increase the effectiveness and the efficiency of the Formal Queries process.

4. Background  Inefficiencies in the management of Data and Settlement Queries, were identified at the working group for Mod_38_10 held in February 2011;  SEMO proposed a training session to facilitate the understanding of the process;  Training material available to Participants has been updated. 4

5. Data Query – Original Training Data Verification Period 4 Working Days SEMO Determination Period 10 Working Days Dispute Raising Period 5 Working Days Data Queries need to be filed within the DVP DVP commences immediately after the MSQs have been issued Should the Participant not agree with the result of the MO, can a Settlement Dispute be raised SEMO has to resolve the Data Queries within 10 working days, otherwise they effectively become Settlement Disputes 5

6. Data Query – Swimlanes from AP13 6

7. Data & Settlement Query Process Submit Raising PartySEMO 7

8. Data & Settlement Query Process - Use the appropriate form from AP13, Appendix 2 Submit  SETTLEMENT / DATA QUERY FORMType of Query SETTLEMENT / DATA  Delete a  s appropriate  PARTICIPANT INFORMATION Participant Name Participant id SETTLEMENT STATEMENT DETAILS Settlement Statement Number Settlement Days in Statement For Capacity month/year; For Energy dd/mm/yy to dd/mm/yy ; For Data Query dd/mm/yy Run Type (Only for Settlement Query -Delete as appropriate) Initial / Rerun 1 / Rerun 2 / Adhoc To be completed by Participant Participant’s Query Ref Date Sent To be ccompleted by Market Operator Market Operator’s Query Ref Date Received Form Checked Accepted / Rejected (delete as appropriate) Descriptive Overview of Query  (Provide a description of what the issue is e.g. the Units affected, the data items concerned, the incorrect charges, whether it is input data or the calculation the basis of the query(the evidence) Query Details (Provide specific details of the items in the Settlement Statement being queried including where appropriate the Supplier/ Generator Unit, the meter ids, the half hours (day and half hour ending time), the specific charge item affected) Additional Supporting Documents provided: Specify Title and number of pages for each supporting document TitleNo of Pages Authorised Representative (on behalf of Participant)  NameSignaturePassword Date - Timelines: - Data Queries: Data verification Period (T&SC 6.48.2) starting from the time of the publication of Indicative MSQs to 17:00 on the 4 th working day after that; - Settlement Queries: by 17:00 on the 20 th working day after the last timetabled re-run (M+13) or the 5 th working day after any ah-hoc post M+13 (T&SC 6.101 and 6.101A); -Supporting documentation should be comprehensive 8

9. Data & Settlement Query Process Submit Raising PartySEMO Log 9

10. Data & Settlement Query Process -Form checked: -Authorised Participant -Correct password -Legible and legitimate Query -Received within relevant timelines -Query captured in SEMO tracking system -Acknowledgement of receipt -Timelines for completion starting from submission Log 10

11. Data & Settlement Query Process Submit Raising PartySEMO Log Assess 11

12. Data & Settlement Query Process Assess -Verify the claim -Confirm inputs with External Data Providers (if required) -Liaise with software vendor (if required) 12

13. Data & Settlement Query Process Submit Raising PartySEMO Log Assess Re-calculate 13

14. Data & Settlement Query Process -Verify calculation -Upheld Data Queries -Upheld Settlement Queries Re-calculate Re-price and Resettle Resettle 14

15. Data & Settlement Query Process - Only Data Queries can cause a Re-price; - A Re-price must be carried out within one month of the resolution of the Query; - A Re-price will only be carried out in cases of variances greater than the Settlement Recalculation Threshold (SRT). - The SRT is available on the SEMO website at http://www.sem- o.com/Publications/Pages/GeneralPublications.aspxhttp://www.sem- o.com/Publications/Pages/GeneralPublications.aspx Re-calculate 15

16. Data & Settlement Query Process - Variances to Settlement items always cause a Resettlement; - The timelines of a Resettlement are dictated by the materiality of the variances: - High materiality variances > €50,000 must be completed within one month - Low materiality variances < €50,000 will be included the next timetabled Resettlement (M+4 or M+13) Re-calculate 16

17. Data & Settlement Query Process Submit Raising PartySEMO Log Assess Re-calculate Receive Findings 17

18. Data & Settlement Query Process - The Raising Party will receive findings and all related documentation within the following timelines: Data Queries Settlement Queries - If timelines are not respected, the query will automatically become a Dispute Receive Findings within 10 working days within one calendar month 18

19. Data & Settlement Query Process - Right to Extend -SEMO can request additional time to resolve a Data or a Settlement Query. -This is limited to an additional 10 working days -Raising Party must give their consent to the extension -If no consent is received the query must be resolved within the original timelines. Right to grant extensions 19

20. Data & Settlement Query Process - Right to Dispute Right to Dispute -Participants have the right to dispute SEMO’s findings within 5 working days of receiving the resolution; -Participants have the right to receive a resolution within the timelines of the T&SC else the Data or Settlement Query automatically becomes a Settlement Dispute; -A General Dispute can also be raised on any claims within Party in relation to any item in the T&SC provided that is within 28 days of that Party having become aware of the Disputed Event and in any event within 2 years of the Disputed Event having occurred 20

21. Dispute Process Submit Raising PartySEMO 21

22. Dispute Process - Use the appropriate form from AP14, Appendix 2 Submit - Timelines for Settlement Dispute: - Within five working days of receiving resolution of a Data or Settlement Query; - Automatically in case of Data or Settlement query not resolved within the timelines (no submission of form required) - Timelines for General Dispute: - Within 28 days of that Party having become aware of the Disputed Event and in any event within 2 years of the Disputed Event having occurred; 22

23. Dispute Process Submit Raising PartySEMO Log 23

24. Dispute Process -Form checked: -Authorised Participant -Correct password -Legible and legitimate Dispute -Received within relevant timelines -Dispute captured in SEMO tracking system -Acknowledgement of receipt Log 24

25. Dispute Process Submit Raising PartySEMO Log Assess 25

26. Dispute Process Assess -Verify the claim -Confirm inputs with External Data Providers (if required) -Liaise with software vendor (if required) 26

27. Dispute Process Submit Raising PartySEMO Log Assess Amicable Process 27

28. Dispute Process Amicable Process -Hold a meeting within ten working days of Dispute submission -Actively engage to resolve the Dispute without the need for formal legal representation or procedures -Where resolution is agreed, Raising Party completes a ‘Dispute Resolution Form’ from AP14 Appendix 2 28

29. Dispute Process - Right to Extend -Parties can agree to propose an extension to the Dispute negotiations; -SEMO (or the Regulatory Authorities where SEMO is a Party to the Dispute) must give consent to the extension; -If no consent is received the Dispute must be resolved or escalated, else is closed. Right to propose an extension 29

30. Dispute Process - Right to escalate a Dispute Right to escalate a Dispute -Following the resolution of a Dispute, any Party to it has the right to escalate the Dispute to a Dispute Resolution Board (DRB); -DRB panel of 1 or 3 members is agreed by the Parties; panel is chosen from a list of selected members that can be found in the document ‘Dispute Resolution Board’ on the SMEO website: http://www.sem-o.com/Publications/Pages/GeneralPublications.aspx http://www.sem-o.com/Publications/Pages/GeneralPublications.aspx -Resolution is binding to all Parties; -If Parties are dissatisfied with the resolution, the matter can be referred to a Judicial Court by submitting Notice of Dissatisfaction. 30

31. Data Query – Statistics up to 31 st Oct 2011 Upheld Not Upheld 31

32. Data Query - Statistics up to 31 st Oct 2011 32 Not Upheld Upheld

33. Data Query - Statistics up to 31 st Oct 2011 33 SMP effecting SMP not effecting Data Queries against SMP effecting Data

34. Data Query - Statistics up to 31 st Oct 2011 34 Rejected Data Queries against SMP effecting Data

35. High volume of Data Queries are not related to issues impacting SMP or MSQs:  Capacity Settlement  Currency Cost  Dispatch Instructions & Instruction Profiling  DOG-PUG  Eligible Availability  Exchange Rate  Imperfection Charge  LOLP  Loss Adjustment Factors  Metered Demand  Market Operator Charge  Payment Calculation  Report  Settlement Reallocation Agreements  Testing Charge  VAT Data Query - Statistics up to 31 st Oct 2011 35

36. Data query – What to query and where to find it As per T&SC 6.82 and 6.83 SMP and Market Schedule Quantities will be recalculated in the event that the Market Operator in resolving a Data Query determines that the following data has been applied incorrectly and that the correct application would require it to change it for more than the Settlement Recalculation Threshold:  Commercial Offer Data or Technical Offer Data  Actual Availability or Dispatch Quantity*  Meter Data  Also if Market Schedule Quantity has been calculated incorrectly *Dispatch Quantities only impacts units with Non Firm Access Quantity 36

37. What to query and where to find it 37 Within the Data Verification Period of Data Queries, it is important to concentrate checks on items that impact on the SMP or MSQ calculation. Here is a summary of where to find them

38. Additional items impacting SMP or MSQ needs to be checked for some Generator Units. Generators with Non-Firm Access Quantity: *This is not available in Public reports but only on the MPI for individual Participants. What to query and where to find it 38

39. Additional items impacting SMP or MSQ needs to be checked for some Generator Units. Generators with Energy Limits or Pump Storage: *Energy Limits should not be confused with targets that must be achieved; also Meter Generation impacts on the calculation of MSQs resulting in Energy Limits that have no impact on MSQs if lower than the Metered Generation. What to query and where to find it 39

40. Additional items impacting SMP or MSQ needs to be checked for some Generator Units. Predictable Price takers including Generators Under Test: Other items to check: *These are items controlled exclusively by the TSOs, therefore would normally be queried by the TSO only. What to query and where to find it 40

41. What to query and where to find it All Public Reports can be found in.xml or.html format on the MPI 41

42. What to query and where to find it All Public Reports can be found in.xml or.html format on the MPI 42

43. What to query and where to find it All Public Reports can be found in.xml or.html format on the MPI 43

44. What to query and where to find it All Public Reports can be found in.xml or.html format on the MPI 44

45. What to query and where to find it All Public Reports can be found in.xml or.html format on the MPI 45

46. What to query and where to find it Public Reports are also available for up to a week after publication in the Static Reports section of the Semo Website 46

47. What to query and where to find it Some variables are also available in the Dynamic Report section on the Semo Website 47

48. What to query and where to find it  Some variables in the Dynamic Reports section on the SEMO website can also be downloaded through Webservices;  Instructions on Webservices are included in the document ‘Automated Interfaces Specification – Webservices.doc’ available on the SEMO website at: http://www.sem-o.com/Publications/Pages/GeneralPublications.aspx ; http://www.sem-o.com/Publications/Pages/GeneralPublications.aspx  Dispatch Quantities are publicly available only in the Datapublication_Reports stored on a weekly basis under: http://www.sem-o.com/Publications/Pages/GeneralPublications.aspx 48

49. Settlement Query – Statistics up to the 31 st October Upheld Not Upheld 49

50. Settlement Query – Statistics up to the 31 st October 50

51. Settlement Query – What to query and where to find it As per T&SC 6.94 and 6.95 a Settlement Query may be raised in respect of the application of Metered Generation or the calculation of any of the following amounts:  Metered Demand  Net Demand  Settlement Net Demand  Eligible Availability  Actual Availability  Dispatch Quantity  Currency Cost  Interest Amount  or in respect of Discovered Errors* Also a Participant may raise a Settlement Query in the event of any difference between a Settlement Item on the Ex-Post Indicative and the same Item on the Ex-Post Initial Settlement Statements without the Participant having filed a Data Query in relation to that Item. * Discovered Errors, as defined in the T&SC Glossary, only relates to Meter Data errors. 51

52. What to query and where to find it 52 Longer timelines are in place for Settlement items and here is a summary of where to find them: * Items queried under a Settlement Query will not result in a Re-price even though they might impact SMP or MSQ

53. What to query and where to find it 53 Longer timelines are in place for Settlement items and here is a summary of where to find them: *Items queried under a Settlement Query will not result in a Re-price even though they might impact SMP or MSQ

54. What to query and where to find it Participant Information Reports (PIR) can only be found on the MPI 54

55. What to query and where to find it Participant Information Reports (PIR) can only be found on the MPI 55

56. What to query and where to find it Participant Information Reports (PIR) can only be found on the MPI 56

57. What to query and where to find it Participant Information Reports (PIR) can only be found on the MPI 57

58. What to query and where to find it Also on the MPI are the Currency Cost Statements 58

59. What to query and where to find it Also on the MPI are the Currency Cost Statements 59

60. What to query and where to find it Also on the MPI are the Currency Cost Statements 60

61. What to query and where to find it While Capacity Information Reports are public and can also be found on the SEMO Website in the Capacity section of Static Reports 61

62. What to query and where to find it  Further details on files format and contents can be found on the MPUD and GPUD documents on the SEMO Website under http://www.sem-o.com/Publications/Pages/GeneralPublications.aspx  Website content is included in the document ‘SEMO Website Go Live Bulletin’ at http://www.sem-o.com/Publications/Pages/GeneralPublications.aspxhttp://www.sem-o.com/Publications/Pages/GeneralPublications.aspx  This training will be updated once details of new queries for Intra-Day Trading will be finalised with relevant files spec. 62

63.  Robust data checking must happen within the correct Data Verification Period;  Checks should focus at first on the set of data that will impact Pricing and Scheduling;  Participants are not limited to their own data; any data publicly available can be subject of a Data or Settlement Query;  An efficient use of the Data or Settlement Query would avoid delays in finalising Market results and limit the need to refer to the Dispute process. Conclusions 63