2. How We Eliminated Our Makeup Lesson Policy & Gave Our Customers A Better Value In The Process

3. Prior to the change... We published a calendar of cancellations Students could monitor those cancellations And call us to reserve a spot to make up their missed lesson

4. How many cancelled lessons did we see between August 2013 and July 2014?

5. 2500

6. Of those 2500…

7. 1688 Notified Us

8. 812 did not

9. 946 of the 2500 were rescheduled in other students cancellations

10. Of the 946 that were rescheduled...

11. 279 called to cancel and reschedule (again)...

12. 88 did not show up to their rescheduled lesson or call to cancel it

13. Dated, Weekly, Written Assignments

14. Customized Goal Plans For Each Student

15. Harley’s 6 Month Goal Plan (Lesson & Theory Objectives): Harley will be able to read, write and play whole notes, half notes and quarter notes in tune and in time. Harley will be able to read, write and play simple melodies (using the notation listed above) in the following keys: C, G, D. Harley will be able to define and demonstrate the following musical terms: Andante, Allegro, Adagio.

16. Harley’s 6 Month Goal Plan (Technique & Performance Objectives): Harley will play finger exercises and scales incorporating the elements listed above in tune and in time. Suggested daily practice time: 30 minutes (intermittent) Harley will be able to play two memorized pieces demonstrating these skills at our upcoming recital in October.

18. Perfect Attendance Rebate

19. Loyalty Program

20. Referral Program

21. Family Discount

22. Expanded Website & Social Media

23. Dated, Weekly, Written Assignments Customized Goal Plans For Each Student TMR Academy Perfect Attendance Rebate Loyalty Program Referral Program Family Discount Expanded Website & Social Media

24. How We Eliminated Our Makeup Lesson Policy & Gave Our Customers A Better Value In The Process