1. Total and Permanent Disability (TPD) May 14, 2015

2. 2 Total and Permanent Disability (TPD) Discharge Overview Carl Casey

3. 3 Objective Provide an overview of the TPD application process – Intent – Application Review – FSA Approval Communications – Borrower – Loan Holder Loan Holder Responsibilities Loan Holder Notification File Contact Information Questions

4. 4 TPD Application Process - Intent and Material Complete Review

5. 5 TPD Application Process - Eligibility Review

6. 6 TPD Application Process - FSA Approval Review

7. 7 Loan Holder Responsibilities Suspend Collection Activity – 120 Day – Indefinite Suspension FSA Approval – Veteran Refund and write off activity – Non-Veteran Refund and loan assignment Loan Holder Notification File –.CSV file sent via email or SAIG – Update contact information through NSLDS contact tables

8. 8 Loan Holder Notification File.csv format – No header information – Multiple borrowers/reasons for sending the LHN file Sample: IFAP Electronic Announcements – LHN File Layout http://ifap.ed.gov/eannouncements/052413TPDDITPDLHNFileforUseBeginning070113.ht ml http://ifap.ed.gov/eannouncements/052413TPDDITPDLHNFileforUseBeginning070113.ht ml – Perkins Assignment Procedures http://ifap.ed.gov/eannouncements/attachments/PerkinsTPDDischargeAssignmentProce duresAttach.pdf http://ifap.ed.gov/eannouncements/attachments/PerkinsTPDDischargeAssignmentProce duresAttach.pdf 20150505XXXXX1234SteveJobs1955070980021300120SUSP2015050520150831 20150505XXXXX2345PhillipRivers19811113722136500INDEFSUSP20150505 XXXXX3456ChristinaAguilera19591213580309000APPREJ 20150505Invalid… 20150505XXXXX4567SamSmith19730315800225900APPAPPR STD2014081320150504 20150505XXXXX5678TomCruise19621010582393800DISCRG

9. 9 TPD Operations – Contact Information Website – www.disabilitydischarge.com www.disabilitydischarge.com Call Center – 888.303.7818 – Open 8:00AM to 8:00PM; 7 days a week – Email – disabilityinformation@nelnet.netdisabilityinformation@nelnet.net TPD Operations – Email – tpdservicingleadership@nelnet.nettpdservicingleadership@nelnet.net

10. 10 Questions?