1. BALANCING LIFE’S ISSUES INC. Emotional Intelligence

2. Objectives Self-Awareness Social Skills Learned Optimism Empathy Flexibility Goal setting

3. Self-Awareness Become aware of your needs, feelings and what motivates you to lead at the next level.  Sleep  Exercise  Fun  Understanding how and why you think and react  Relaxation techniques

4. Social Skills Communicate and relate well with others. Leaders listen intently. Change communication style to fit other’s needs.  Delegate with manners  Control you emotions when dealing with anger and stress  Ensure that others understand you  Become a role model  Encourage talents of entire group to be used more fully

5. Learned Optimism Have a positive outlook on life. Attitude energizes you and your team to reach its potential despite pitfalls. See the glass ½ full Practice reframing events Practice self-talk Add enjoyment to your day See meaning and value in your day Caring and helping others Righteous company Encourage others to see their potential

6. Empathy Handle difficult/stressful situations delicately and with sensitivity. Handle conflicts diplomatically and engage in change well. Not sympathy Acknowledge others feelings Give appropriate feedback Listen intently Look at how others handle situations Keep and open mind

7. Flexibility Ability to adapts and look forward to change. Use various problem solving skills.  Clarify change  Explore and brainstorm all options  Learn how to practice delayed gratification or patience  Develop plan of action and evaluate options  Anticipate future

8. Goal Setting Setting and achieving goals Key goals to consider Defining your goals Step by step

9. BALANCING LIFE’S ISSUES INC. Emotional Intelligence