1. Learning Windows Vista ™ in the workplace WOH, ELF, and other new resources

2. Topics Overview of new learning resources for Windows Vista Focus is end user, not IT, training Emphasis on what’s available now Recommendations for delivering Windows Vista training to end users

3. New learning resources

4. Why these resources? Customers have asked us for: –Help with identifying the most important end-user topics –More short, granular topics, that can be digested in just a few minutes –More topics to help raise awareness before users get Windows Vista –More attention to minimizing disruption on Day 1 of deployment

5. New learning resources for Windows Vista 1. A completely redesigned Help system 2. Windows Online Help (WOH) 3. The Enterprise Learning Framework (ELF) 4. Tips and Tricks for Windows Vista 5. Best Practices reference guides 6. Whitepaper: Learning Windows Vista in the Workplace

6. Windows XP topics were thrown away and the Help system has been totally re-written Consistent non-technical tone suitable for end users Topics are based on where we get the most queries Availability: Now in Windows Vista, from Start menu > Help and Support A completely redesigned Help system

7. XP

8. Or, try using search as the keyword

9. Windows Vista

11. Summary

12. Windows Online Help (WOH) Same topics as in-box But more, and updated Continuous publishing Viral learning (share) Availability: now at http://windowshelp.microsoft.com http://windowshelp.microsoft.com

13. Same thing online (WOH)

14. WOH is continuously updated as we get new information and feedback It will eventually include some short video-style tutorials (RTM)

15. Viral learning Users can e-mail topics to each other They can also save them in Favorites for when they have time, or reference

16. The ELF (Enterprise Learning Framework) Identifies a select set of WOH topics that are important for enterprise IWs (~150 out of ~2K) Suggests a timeline for distributing the topics to users, by stages of deployment Acknowledges different categories of users and different situations (e.g. mobile) Fits easily into the corporate communication plan Creates a sample email with topic links

17. Excerpt from ELF report

18. Sample topic look familiar? (from WOH)

19. Includes content for the 2007 Microsoft Office release

20. Uses for the ELF Develop a training and communication plan Identify a few key learning topics for a particular feature, such as Search For example, to use on corporate intranet site Get ideas for tips and tricks topics For example, for a newsletter or lunch-and-learn Availability: The ELF online tool is part of the Microsoft Solution Accelerator for Business Desktop Deployment (BDD), available on the TechNet Desktop Deployment Center. The ELF can be accessed by anyone without a password: www.microsoft.com/technet/desktopdeployment/bdd/elf/welcome.aspx www.microsoft.com/technet/desktopdeployment/bdd/elf/welcome.aspx

21. Tips and Tricks: more than they seem A great overview Available now: Script for a 60-90 minute demo session Top 10 Tips & Tricks reference card 2-page tip sheet Coming: Video Availability: now at www.windowsvista.com/tipsandtricks

22. Best Practices reference guides PowerPoint references Two available for Beta 2: 1.Everyday Work (search & organize, desktop) 2.Power Management for Windows Vista Best Practices Check with your field representative for availability

23. Whitepaper Learning Windows Vista in the Workplace Detailed list of learning objectives Where to get content for each learning objective Recommendations for training based on our research Especially useful for training specialists Availability: now at www.windowsvista.com/tipsandtricks

24. Recommendations for Windows Vista training delivery Based on our research and customer best-practices

25. Information Workers (end-users) IT & Training stakeholders Windows UX training research 1.Ethnography 2.Surveys 3.Interviews

26. Recommendations based on our research Manage multiple phases of the learning curve Focus on the motivation to learn Pain points; job effectiveness Provide self-help resources in small chunks Provide a variety of learning resources Encourage viral learning Learning influentials are very important! Make it easy to disseminate and share info Consider involving change management Much more in the whitepaper! Available at www.windowsvista.com/tipsandtrickswww.windowsvista.com/tipsandtricks

27. In summary, starting to meet these needs… Raising awareness, because enterprises want employees to embrace new technologies Minimizing disruption because enterprises can’t afford disruption Using informal learning, because employees don’t have time Short learning modules Tips-and-tricks Viral learning (helping others easily) Acknowledging that enterprises need to make it their own, customize Working with Microsoft ® Office and Windows ® together because they are the enterprise Desktop

28. © 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.