1. Company presentation www.gsl-servicenet.de Version 1.5/220312
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
Version 1.5/220312

2. Service portfolio in Europe Page 2
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
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3. Table of contents 1. Table of Contents 2. Overview – Basic information
3. After Sales Service / Reverse logistics
4. Fulfillment
5. Logistics
6. Forwarding
7. Products
8. European structure
9. Strengths
10. Internet Services
11. Contact person
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
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4. Overview – Basic information
More than 10 years experience (as JET GmbH which changed from to GSL mbH)
m2 in the service- and logistics center
Certified in DIN ISO 9001:2008
Until calls per month
Until service cases (devices and accessories) per month
Distribution of until devices per month in the area logistics
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
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5. Service portfolio (After- Sales Service / Reverse logistics)
Handling of returned products
Pick up service for products at the customer or dealer
Swap
Credit notes treatment
Return payment processing
Technical & optical check of devices
Repair (e.g. for electronic products)
Sales (products, spare parts etc.)
Refurbishment
Spare parts deliveries
Call center/ hotline activities
Internet based order tracking connected to the online
tracking of UPS (
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
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6. Service portfolio (Fulfillment, e.g. for Onlineshops)
Goods entry / Check / Inbound Storage
Stock keeping
Order processing
Order hotline
Hot- and helpdesk for product information
Payment processing
Pick & pack
Deliveries
Reverse logistics
Distribution of mass volumes of products, samples etc.
Organization of pre-carriage of goods to JET
including Customs Clearance (Fiscal Representation) and Bounded Warehouse facilities
Creation & support of your Online shop(s) (products,
content, pictures etc.)
Internet based track & trace connected to the online
tracking of UPS (
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
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7. Service portfolio (Logistics) Warehousing Import / Export
Distribution of mass volumes of products, samples etc.
Repacking, relabeling and so on ...
Further services, as per customers request
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
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8. Service portfolio (Forwarding)
Sea freight, containerized groupage (LCL) and full containers (FCL)
Customs Clearance (Fiscal Representation)
Pre-carriage domestic and all over Europe; groupage till full loads
Distribution domestic and all over Europe; groupage till full loads
Further services, as per customers request (e.g. airfreight)
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
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9. Products (within our service range)
All kind of commodities (packed goods)
Phones, Cell phones, Walkie Talkies
Car- Hifi (Navigation systems, Car radios)
Cameras, binoculars
Entertainment products
Household appliances
Wellness & Beauty & Health
Do it Yourself & Tools
(Electronic) toys
Textiles
Merchandising articles
CD‘s / DVD‘s etc.
... and much more...
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
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10. European structure Germany Callcenter & Service processing
centralized over GSL in
Apolda, Germany
Germany
Apolda (Thüringen)
Finland
Sweden
Norway
Denmark
Belgium
Poland
Netherlands
Ireland
Czechia
United Kingdom
Austria
France
Hungary
Portugal
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Slowenia
Croatia
Spain
Switzerland
Italy
Greece

11. Our strengths High competence & extended knowledge of our employees
Individual solutions – different processes adapted individually to our customers needs
Top quality
Guaranteed neutrality
Transparency – e.g. we provide our customers daily up-to-date service,
fulfillment and logistics data in our internet system
Active optimization of processes & reduction of costs
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
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12. Internet services (
Order tracking system for service- und logistic orders for business customers
Business customers can see online their total service cases of the past half year and can create individual analysis (updated daily)
Order tracking for dealers and private customers
Connection to the UPS- Tracking at delivered service cases
so all private customers and dealers can track their service cases until
final delivery
Online stock overview (updated daily)
Instruction manuals of our customers for download for
the end consumers
Product-, accessory- and spare part sales of the
GSL Web shop:
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
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13. Your contact person Thomas Janetzki (MBA) Sales Manager
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH
Am Weimarer Berg 6
99510 Apolda
Germany
Phone: (0)
Fax.: (0)
Mobil: (0) .:
Website:
GSL Gesellschaft für Service + Logistik in Mitteldeutschland mbH // Member of the KIS Group
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