1. Luke Plourde

2. My Scenario I was recently shopping at the local grocery store and Was at the customer service counter returning an appliance with my mother, and a woman was there trying to return a bag of opened Halloween candy.

3. Woman- “I would like to return this bag of candy that I don’t want.”

4. Cashier- “I'm sorry but we cannot refund you on an opened food item.”

5. Woman- “That is ridiculous you should be able to get your money back for anything that you buy.”

6. Cashier- “I’m sorry but our policy states that we cannot refund you.”

7. Woman- “This is insane I need to see the manager!”

8. Cashier- “I will get him for you.”

9. Manager- “What seems to be the problem Ma’am.”

10. Woman- “That idiot wouldn’t let me return this bag of candy.”

11. Manager- “Well our policy does say clearly that we don’t accept opened food items and if you don’t calm down I will have to call the authorities.

12. The woman then after stormed out of the store upset.

13. Types of Customers Argumentative Dishonest Complaining Irritable/moody Complaining Leave me alone Impatient

14. What to do. Ask simple polite questions. In doing so be respectful Be slow and sort of monotone