Presentation is loading. Please wait.

Presentation is loading. Please wait.

Joe Dobbs Virtual Reference Coordinator

Published byDouglas Leonard Modified over 9 years ago

Similar presentations

Presentation on theme: "Joe Dobbs Virtual Reference Coordinator"— Presentation transcript:

1 Joe Dobbs Virtual Reference Coordinator jwdobbs@mail.utexas.edu

2 Beta Test this Fall with 6 UT Components UT Austin UT Arlington UT Brownsville UT Dallas UT Houston, School of Public Health UT San Antonio

3 Goals of Beta Test Determine demand for this new service What types of questions users ask Will collaboration work? Can librarians at one campus help another school’s library users? Will QuestionPoint work for a collaborative reference service?

4 How it works… Each component links from their own web site Rotating schedule Hours: Mon - Thurs noon - 6pm, Fri noon – 4pm Some local questions referred to local UT component Start date: September 2, 2003

5 What we found out… 151 chat sessions with users Users ask many types of questions: database searching circulation procedures research help Low percentage of questions required referral Software problems – disconnections, reports, surveys Placement of link on UT component’s web site matters

6

7

8 Spring 2004 Link added from TeleCampus pages Discussions with other UT Components about joining service Working with QuestionPoint to resolve software issues Slow start but gradual increase in traffic Disconnects appear to be less frequent Video Conferences and additional discussion among Components

Download ppt "Joe Dobbs Virtual Reference Coordinator"

Similar presentations

Californias Public Law Libraries And 24/7 Reference Presented by Shirley H. David Director, Sacramento County Public Law Library.

Californias Public Law Libraries And 24/7 Reference Presented by Shirley H. David Director, Sacramento County Public Law Library.
Collaborative Virtual Reference Services Nancy Huling University of Washington Libraries Law Librarians of Puget Sound Workshop 29 April 2009.

Collaborative Virtual Reference Services Nancy Huling University of Washington Libraries Law Librarians of Puget Sound Workshop 29 April 2009.
QuestionPoint virtual reference networks Graeme Miller.

QuestionPoint virtual reference networks Graeme Miller.
Co-op/Intern with UT Dallas CSO Training and Networking Conference May 21, 2014 Presented by: UT Dallas Career Center.

Co-op/Intern with UT Dallas CSO Training and Networking Conference May 21, 2014 Presented by: UT Dallas Career Center.
LiveHelp over the web: a Local Collaborative Approach Rachel Cheng University Librarian Eastern Michigan University Steve Bischof Resource Assessment &

LiveHelp over the web: a Local Collaborative Approach Rachel Cheng University Librarian Eastern Michigan University Steve Bischof Resource Assessment &
LEARNING RESOURCE CENTER Carolyn C. Oakley, Director.

LEARNING RESOURCE CENTER Carolyn C. Oakley, Director.
1 Building a “Virtual Library Collection” through freely-accessible web sites: ‘Select Web Sites database’ at University of Vermont Wichada SuKantarat.

1 Building a “Virtual Library Collection” through freely-accessible web sites: ‘Select Web Sites database’ at University of Vermont Wichada SuKantarat.
Serving Patrons Where They Are: Virtual Reference at LC Diane Nester Kresh, Director Public Service Collections.

Serving Patrons Where They Are: Virtual Reference at LC Diane Nester Kresh, Director Public Service Collections.
Subject Librarian’s Meeting Feb 14, 2011 Mike Bell and Sue Cardinal.

Subject Librarian’s Meeting Feb 14, 2011 Mike Bell and Sue Cardinal.
© Tefko Saracevic, Rutgers University1 Services in digital libraries Following functions? Following new capabilities?

© Tefko Saracevic, Rutgers University1 Services in digital libraries Following functions? Following new capabilities?
Building a New Model for Staffing Chat Reinvented Reference: The Integration of Digital and Traditional Reference Services (RUSA Preconference) Fig. 1.

Building a New Model for Staffing Chat Reinvented Reference: The Integration of Digital and Traditional Reference Services (RUSA Preconference) Fig. 1.
Using LibGuides as a Web 2.0 Content Management System & Collaboration Tool for Engineering Librarians Richard Bernier – ASEE Annual Conference & Exposition.

Using LibGuides as a Web 2.0 Content Management System & Collaboration Tool for Engineering Librarians Richard Bernier – ASEE Annual Conference & Exposition.
Shrinking Budgets? Full Schedules? Solution How to get everyone together to meet? Chop Onions COLLABORATE TEACH RECORD SHARE No Cost Virtual Meetings.

Shrinking Budgets? Full Schedules? Solution How to get everyone together to meet? Chop Onions COLLABORATE TEACH RECORD SHARE No Cost Virtual Meetings.
Library Orientation for New Students May 2011. Agenda Technology 1.Pulse & Blackboard Library and Computer Labs 1.JEFFLINE 2.Library Resources, Workshops.

Library Orientation for New Students May Agenda Technology 1.Pulse & Blackboard Library and Computer Labs 1.JEFFLINE 2.Library Resources, Workshops.
New Faculty Orientation Blackboard Academic Suite 7.1 University of the Pacific June 28, 2015.

New Faculty Orientation Blackboard Academic Suite 7.1 University of the Pacific June 28, 2015.
State of the Library Technology1 Digital Reference at UCLA May 14, 2002.

State of the Library Technology1 Digital Reference at UCLA May 14, 2002.
As always, start your research at the Shimberg Health Sciences Library homepage Direct links to the databases in this guide.

As always, start your research at the Shimberg Health Sciences Library homepage Direct links to the databases in this guide.
How Collaboration Created an Online Help Desk and Knowledge Base for the Campus Community EDUCAUSE Mid-Atlantic Regional Conference 2008.

How Collaboration Created an Online Help Desk and Knowledge Base for the Campus Community EDUCAUSE Mid-Atlantic Regional Conference 2008.
This tutorial will help you find the full text of an article when the Find It button takes you to the Electronic Journals Service (EJS).

This tutorial will help you find the full text of an article when the Find It button takes you to the Electronic Journals Service (EJS).
Why We Need It In a Small Residential College The Plan The Reality What We Hope to Accomplish What We Have Learned So Far Unexpected Benefits Statistics.

Why We Need It In a Small Residential College The Plan The Reality What We Hope to Accomplish What We Have Learned So Far Unexpected Benefits Statistics.

Similar presentations

Ads by Google