1. Listening Skills Bite – Sized Workshop >

2. Do You Ever....... Scan emails during a phone call? Switch off from tedious, boring conversations? Eavesdrop on other conversations when listening to someone? Forget people’s names after you have been introduced to them? Ask people to repeat what they have said because you weren’t listening earlier?

3. Active Listening Appropriate listening noises Taking notes Summarise & confirm Listening beyond the words - tone and emotions Asking appropriate questions Concentrate on them Mirroring their words Sincerely empathising