1. SWEDE – May 2, 2013 - Austin Tommy Nylec Austin Energy Knowledge Transfer and Design Training

2. 2 22 2 Austin Energy Statistics  >400,000 Customers  >2,800 MW Generation  > 50 Distribution Substations  > 10,000 miles of Distribution  >1,600 Employees  Serve 437 square miles including Austin city limits and neighboring areas  Started in 1887

3. 3 33 3 Identified Problems  Generational Gap  Advancement Opportunities Required Someone to Retire  Employees Not Adequately Prepared  Needed Way to Fast Track Learning

4. 4 44 4 Lineman Advancement Program  Issue first identified in field personnel groups  Employee satisfaction was low due to lack of advancement  Mandatory participation  3 tier training program  Each level requires classroom and OJT  End of each tier ends with test and promotion if passed

5. 5 55 5 Design Generational Gap  Same issues were present in design groups as construction  Faced with high turnover due to upcoming retirements  Approximately 50% eligible for immediate retirement with 75% in next 5 years.

6. 6 66 6 Program Overview  Define competency levels for each design title  Recommended Training Courses from NLC or outside source  On Job Training to display competency  Include current city training programs as required by policy  Flexibility to accommodate new emerging technology  Increase employee satisfaction by creating self-paced program

7. 7 77 7 Design Development Program

8. 8 88 8 Current Status  Approved by design managers  Eagerly awaited by design staff  Supported by senior management  HR understands needs & supports initiative  Pending HR approval

9. 9 99 9 Knowledge Transfer  Distribution Design Guidelines  300+ pages of distribution design best practices  Considered technical manual  Does not provide for every instance  Design Criteria Manual  120+ pages of service requirements  Covers most instances  Adopted as city ordinance  Distribution Construction Standards  Includes over 5000+ construction estimating units

10. 10 Questions?Questions?