1. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 1 Aftersales Process for Dealers Process: Parts Ordering Ordering Parts at BMW CEEU A B To explain: How can to import Parts Orders from File in RDA ? How to manually create Orders in RDA ? Where can I see the imported/created Orders in RDA ? RDA File Dealer DMS System Dealer DMS System

2. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 2 Aftersales Process for Dealers Process: Parts Order Handling Dealer creates Orders in RDA BMW Portugal Aftersales Dep. sends the Parts Order at a given time to BMW-ZE Dealer receives an Order Confirmation in RDA Parts Order waiting in RDA Dealer transfers RDA Orders to BMW Portugal

3. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 3 Aftersales Process for Dealers How can I manually create Parts Orders? RDA Online Order Creation BA RDA Offline Order Creation Import from File

4. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 4 Aftersales Process for Dealers How can I manually create Orders? 1.Click Orders in Creation

5. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 5 Aftersales Process for Dealers How can I manually create Orders? 2. Press INSERT Key 3. Enter required data, then press Apply if you want add additional part no or ‚ OK ‘ to exit order entry screen

6. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 6 Aftersales Process for Dealers How can I create Orders from Parts Info? 1.Click Parts Info BMW

7. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 7 Aftersales Process for Dealers How can I create Orders from Parts Info? 2. Enter at least the first 4 Digits of a part in the first field and press ‚ OK ‘

8. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 8 Aftersales Process for Dealers How can I create Orders from Parts Info? 3. Double Click the part, I want to order 4. Enter the necessary data and press ‚ OK ‘

9. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 9 Aftersales Process for Dealers How can I import Parts Orders from file? Dealer DMS System RDA RDA Offline Order Editor SA10 File Format BA RDA File Format

10. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 10 Aftersales Process for Dealers How can I import Orders from SA10-File? 1. Click Procedures 2. Click to Import from File

11. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 11 Aftersales Process for Dealers B) Import RDA File Format? NameOrder-TypePart-NrQuantityDealer- Order-Nr Text Format1 Num15 Char5 Num5 Char10 Char MandatoryYes No Example111 11 1 111 111 or 11111111111 00012 or 12 12345BMW XX-99 Description1= Stock 2 = Rush BMW Partnumber Quantity to order, no decimals allowed Number, which can be seen in the RDA Order- Info Screen Free defined text usually Part Location or License plate. When the parts are delivered, this text is printed on the labels File Layout

12. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 12 Aftersales Process for Dealers How can I Check RDA File Format? 1.Double Click the RDA Tool Order Edit 2. Click ‚ open ‘ and select the text file to be imported

13. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 13 Aftersales Process for Dealers How can I Check RDA File Format? 3. Select Order File 4. Press ‚ open ‘ button

14. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 14 Aftersales Process for Dealers How can I Check RDA File Format? 5) If the File is ok, you can see the Order Items 6) Close the Editor

15. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 15 Aftersales Process for Dealers How can I import Orders from File? 1. Click Procedures 2. Click ‚ Import from File ‘

16. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 16 Aftersales Process for Dealers How can I test all Orders in Creation 1. Click Procedures 2. Click ‚ Test orders ‘

17. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 17 Aftersales Process for Dealers How can I test all Orders in Creation 3. Press Execute to test the Order

18. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 18 Aftersales Process for Dealers How can I delete all Orders in Creation 1. Click Procedures 2. Click ‚ Delete all orders ‘

19. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 19 Aftersales Process for Dealers How can I delete all Orders in Creation 3. Press Execute to delete all Order

20. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 20 Aftersales Process for Dealers How can I transfer Orders 1. Click Procedures 2. Click ‚ Transfer Order to main Office ‘

21. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 21 Aftersales Process for Dealers How can I transfer Orders 3. Press Execute to transfer the Order

22. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 22 Aftersales Process for Dealers Where do I find the Order Confirmation 1. Click ‚ Order Confirmation ‘

23. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 23 Aftersales Process for Dealers How can I see Order Confirmation Details 2. Select one Item to see the details

24. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 24 Aftersales Process for Dealers How can I see Order Confirmation Details

25. RDA AfersalesTraining Workflow 28.10.2004 Mina Lechl Page 25 Aftersales Process for Dealers How can I delete the Order Confirmation 1)Press ‚ Delete Record ‘ 2) Press ‘ YES ’