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2. Session structure Definition Overview Actions Challenges Outputs Exercise Module 9 Develop supporting programmes 2

3. Definition Supporting programmes are actions that are important in ensuring drinking-water safety but do not directly affect drinking- water quality (e.g. training and management practices) Module 9 Develop supporting programmes 3

4. Overview Module 9 Develop supporting programmes Effective WSP Hygiene and sanitation Research Organizational culture Staff training & continuing education Equipment upgrade & maintenance 4

5. Actions Module 9 Develop supporting programmes Identify what help is needed Review and revise existing supporting programmes Develop additional programmes 5

6. Module 9 Develop supporting programmes 6 Key points WSPs are not just a step-by-step process guaranteeing safe water Personal accountability and responsibility are essential components Broader stakeholder engagement is vital Organizational commitment is fundamental Proactive communication between operators and management

7. Challenges Human resources Equipment Financial resources Support of management Little “buy-in” that procedures and processes are part of WSP Cultivate a culture of fair blame Module 9 Develop supporting programmes 7

8. Outputs Procedures and programmes Facilitator to add photograph of workshop participants taken on day 1. Note: training is a supporting programme 8

9. Module 9 Develop supporting programmes Exercise In small groups 25 minutes Review example quotations What assumptions can be made from the quotes? Are the comments positive or negative? How might this hinder or enthuse WSP implementation? 9

10. Summary of WSP stage 4 – management and communication Module 9 Develop supporting programmes 10 Normal conditions Incident conditions Unforeseen, emergency conditions Activities that support people’s skills, knowledge and commitment to WSP Develop supporting programmes (Module 9) Prepare management procedures (Module 8)