1. Chapter 9, Section 4

2. Assisting the Front Desk Show rooms to potential guests. Check rooms for occupancy. Process and deliver mail. Deliver express check-out packets to guests. Process guest laundry. Deliver guest services equipment and supplies to guestrooms.

3. Section 9.4 Quiz 1.As part of their job, bell attendants are often asked to make _____ of items such as express check-out packets to guestrooms. 2.Sometimes a bell attendant will show a guestroom to a potential guest. In these situations, only _____ and _____ rooms are shown.

4. Section 9.4 Quiz 3.By checking a guestroom to see if it is occupied, bell attendants help the front desk determine: a.How many guests are staying in the room. b.The current status of the guestroom. c.If the housekeeping staff did a good job cleaning the room.

5. Section 9.4 Quiz 4. When guests receive mail, messages faxes, or packages that are considered urgent, they are: a.Secured in a locked box. b.Place in the guest’s inbox. c.Given top priority.

6. Section 9.4 Quiz 5.Which of the following is not an item typically delivered to guestrooms by bell attendants? a.A DVD player b.A baby crib c.An ironing board