1. The Communication Process and Office Communication Network Chapter 7, Odgers & Keeling

2. Main Topics The Communication Process Office Communication Networks Intercultural Communication

3. The Communication Process Nonverbal Communication Communication Feedback and Filters Communication Model

4. Nonverbal Communication Facial Expression Eye Contact Body Language Voice Quality

5. Communication Feedback and Filters Feedback Filters Model

6. Office Communication Networks Upward, Downward, and Lateral Formal and Informal Channels Long-Distance Communication Network Meetings and Presentation Skills Business Correspondence, Reports, and Forms

7. Upward, Downward, and Lateral –Problems –Ideas –Accomplishment Clarifications –Attitudes Upward - - Lower to Upper

8. Downward Top to Bottom Formal Policies Assignments Procedures Goals Directives

9. Lateral/Horizontal Between Departments or Functional Units Coordination Problem Solving

10. Formal and Informal Communication Formal Channels Informal Channels –Grapevine –Rumors

11. Long-Distant Communication Networks Electronic Mail Voice Messaging and Faxing Teleconferencing and Videoconferencing

12. Electronic Mail Topics Frequency Urgency Participation Time of Day Jokes, Profanity, Intimacies

13. Voice Messaging and Faxing Professional Dealing With Sensitive Data Unsecured Media Pleasing Messages

14. Teleconferencing and Videoconferencing Teleconferencing Videoconferencing

15. Meetings and Presentation Skills Effectively Run Meetings –Before –During –After Approaches to Running Meetings –Leader Controlled Approach –Group Centered Approach Presentation Skills

16. Business Correspondence, Reports, and Forms Letters Memo Report Minutes Proposals Itinerary

17. Intercultural Communication Awareness International Business Communication Ethics Finance Management International Marketing Import/Export and Balance of Trade Organizational Structure of International Business

18. QUESTIONS?