1. Nicky Lala Mohan Ombudsman

2.  Staff – 20 People  Restructured – combined two departments – CI and NBC  Cost saving and impact on budget  Appointment – vigorous recruitment process

4.  Very well run office  High professionalism  Happy environment  Motivated staff  Good governance and systems in place

5.  Stakeholder Management  Meet all relevant stakeholders  Enquire as to challenges  See how best to address issues jointly

6.  Part of our mandate and jurisdiction as approved by FSOS  Currently doing consumer workshops – 1 hour long talks  Double Impact Training – Staff of organisations – 4 hour financial education course  Free of charge  Need to do more

7.  Identify relevant courses  Ongoing upskilling  Sharing of relevant information and legal knowledge  Personal involvement

8.  The Financial Sector Regulation Bill  Twin Peaks  Recognition of credit products as financial services  FSOS will make it compulsory to belong to an ombud

9.  Bed down model – members receive “bang for your buck”  Fair and transparent model  First meetings to be arranged with industry representatives from March onwards