1. www.isug.com ISUG creates Virtual User Groups

2. Agenda ISUG’s Mission Virtual User Group IMPACT SIG EDI Tools SIG For more information

3. ISUG’s Mission “To serve the Sybase, Inc. customer body through acting as an information channel, an advocate for customer issues, and as a force that truly influences the product directions and capabilities of all Sybase products.”

4. Virtual User Group Techwave inception  Integration Asks the Experts session  Interested User community Virtual Integration User Group has 2 Special Interest Groups  IMPACT SIG  EDI Tools / HIPAA SIG

5. IMPACT meetings First meeting – Aug 27 th  Bill Couch - President  20 people present  Representing St. Luke’s Episcopal Health Systems, Group Health Cooperative, Rutland Regional Medical, Stony Brook University Hospital, Sun Health Corp, Quest Diagnostics Inc, John Hopkins, St. Luke’s in Ohio, Nemours Children’s Clinic, Carilon Health Systems, Alamance Regional Medical Center, Stanford Medical  Meetings are last Wednesday of the month  Next meeting is Sept 24 th, Wednesday at 1:00pm cst

6. EDI Tools / HIPAA meetings  7 people present  Representing Preferred Care and St. Luke’s  Meeting are 1 st Thursday of month  Next meeting is Oct 2 nd, Thursday 1:00pm cst

7. For more information Contact Cynthia Gill ISUG Member-at-Large cynthia@isug.com

8. www.isug.com Sybase at St. Luke’s Episcopal Hospital

9. St. Luke’s  Company Profile  Where we are using Sybase  How we are using IMPACT Overview of IMPACT Application of IMPACT  Successes / Challenges

10. For more information Contact Bill Couch President, IMPACT SIG wcouch@sleh.com

13. Membership Benefits - 2003  Free copy of SQL Anywhere Studio for NT or Linux ($399 value)  Free copy of IQ Developers Edition  25% discount on PowerDesigner Developers Edition  EAServer Developers Edition CD  ASE 12.5 Developers Edition CD  ASE 12.5 Technical Library CD ($50 value)  ASE 12.5 System Table Diagram Poster ($25 value)  Subscription to the quarterly ISUG Technical Journal ($18.25 value per issue)

14. Membership Benefits - 2003  Access to on-line Product Enhancements Process  Discount on TechWave Conferences and ISUG affiliated events (US $75)  10% discount on Education Classes ($300 value)  20% discount on Certification Exams  TechWave Conference Proceedings CD ($100 value)  Technical Training & Speakers at Local User Group Meetings  On-line version of the ISUG Membership Directory

15. Membership Benefits - 2003  Discover tips, advice and new ideas through the interaction with other Sybase users through conferences, on-line forums and the web (1500 members from over 40 countries)  Communicate your issues directly to Sybase engineers and product management  Participate in email forums focused on specific products, industries, and platforms

16. Enhancements Process Enhancement Request  Suggestion or recommendation to improve one of the Sybase, Inc. products Purpose of ISUG’s Enhancements Process  Facilitate communication between Sybase and customers  Influence product direction Enhancement Requests can be submitted for any Sybase product at the ISUG web site (www.isug.com)

17. Enhancements Process (cont.)  Requests become visible on the website after being reviewed by Enhancements Committee (to avoid duplicate or unclear requests)  Allows members to give comments on the requests  Allows members to vote and prioritize the requests  Results of prioritization are reviewed with Sybase

18. ISUG Innovation and Achievement Award Recognizes outstanding contribution by an individual or an organization to the Sybase user community Award selection criteria includes the ability of the user community to utilize the technique, product or service Award recipients receive free TechWave conference pass, air and hotel accommodations

19. ISUG Innovation and Achievement Award Past winners include:  Michael Peppler (Sybperl)  Scott Gray (sqsh)  Juergen Bittner (EAServer solution)  John Koontz (EAServer e-commerce solution)  Ian Smart  Rob Verschoor (Database)  Ken Howe (Tools)  Carson Hager  Eric Miner  And others Submit nominations at www.ISUG.com before May 16, 2003

20. TechWave 2003  Gaylord Palms Resort Hotels and Convention Center, Orlando, Florida  http://www.gaylordhotels.com/gaylordpalms/splash.cfm  August, 2004

21. Visit www.ISUG.com Membership  Current membership benefits  Update information (e.g. address)  Online Member Directory Enhancements Process Technical Information  Sybase FAQ and other technical links  ISUG Technical Journal articles  On-line forums (SIG’s) And much, much more