1. Managing Faculty and Student Technology Support in Times of Change Star A. Muir, Director Learning Support Services Copyright Star A. Muir, 2004. This work is the intellectual property of the author. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of the author. To disseminate otherwise or to republish requires written permission from the author.

2. Support Strategies Attractive Space Generating Excitement Evolving Space Use Training Alternatives Promoting and Tapping Student Talent Learning Support Services: Aligning Student and Faculty Support

3. Attractive Space Query and a smile General work space Clearly labeled work stations SRO? Couch and extra chairs The Rack Project Useful Bulletin Boards

4. Generating Excitement Awareness precedes excitement –Regular announcements –Multiple avenues Open Houses –Station identification! –Reframing “low threshold applications” –Prizes! ITU/Department Briefings Success stories Building confidence in support structure

5. Evolving Space Use Work and play needs Multipurpose/dual use –Theatre/General workspace –Mini-workshops/Peripheral grouping –1-1, 1-2/3, 1-6/8, 1-15/20 Staff ownership Feedback –Faculty –Student workers Service cart

6. Training Alternatives BYTE Week Online resource grid –Job aids, software guides, teaching with technology issues –Quick guides, screen movies CBT contract Tailored workshops Media Resource Center

7. Promoting and Tapping Student Talent Student worker ethic –Front desk, Mentors, Instructors, Lab Assistants, Production Assistants –Student supervisor structure Point of contact training (orientation, regular meetings) Rewarding cross-training Technology Assistants Program (TAP): Students get credit and training to support faculty technology use

8. Learning Support Services: Aligning Student and Faculty Support STAR, IRC, TOPS, MML meetings as LSS For faculty links, services Early warning system TAC initiatives: Photoshop Elements, Endnote Student worker advancement Close relationship with Classroom Technologies

9. Contact Information Star Muir, Director Learning Support Services IRC, 1F3 422 Innovation Hall George Mason University Fairfax, VA 22030 (703) 993-2939 smuir@gmu.edu http://www.irc.gmu.edu

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