1. Building a New Home Affairs HOME AFFAIRS PORTFOLIO COMMITTEE PRESENTATION EASTERN CAPE PROVINCIAL OVERVIEW PRESENTED BY: MR GG MABULU

2. 2 Table of Contents CONTENTSLIDE NO. Introduction and Background Foot Print Expansion Provincial Capacity Budget for the Province 4-22 SERVICES Civic Services  Memorandum of understanding  Stakeholder Forum activities  Birth registration (under 30 days, Late Registration of Birth  ID School Project  ID applications 16 year olds & IDs received from Head Office  Duplicates  Passport Applications  Queries 23-38

3. 3 Table of Contents CONTENTSLIDE NO. SERVICES Immigration Services  Temporary Residence Permit  Permanent Residence Permit  Port Control: land, sea, air  Refugee Reception Office  Inspectorate activities 40 -46 SUPPORT SERVICES47-57  Achievements  Challenges 58-62

4. 4 NTRODUCTION & BACKGROUND INTRODUCTION & BACKGROUND Eastern Cape is the second largest Province in the RSA in terms of surface area, covering 168 966km² of land, is ranked third in RSA in terms of population which stands at 7 497 981. It is vast, rural, has farming and mountainous areas, administrative areas, traditional authorities. Has amalgamated former homelands Transkei and Ciskei with Republic of South Africa and this meant high number of citizens with IDs from the homelands, thus increased demand for Citizen Registration The capital of the Province is Bhisho and most of the economic activity happens in the Buffalo City Metro and Nelson Mandela Bay Metro, where the two IDZs, East London and Coega are and where the multinational motor companies Daimler Chrysler in East London, VWSA, GMSA and Ford in the Nelson Mandela Metro are operating, thus a huge demand for permitting in the areas. Due to its history and the rich heritage of its people, a large number of tourists are visiting the Province leading to our permitting and passport sections being very busy. The tourism sector has the biggest growing potential both in terms of expanding the existing economic base as well as employment The majority of the people speak isiXhosa, followed by Afrikaans, English and Sesotho. The Karoo interior is an important sheep-farming area and the challenge is that the Industry exploits Lesotho citizens for cheap sheep shearing. The Inspectorate component is closely monitoring this and the Corporate permits provided. Angora wool is also produced here. The road infrastructure in the province is not too good and this leads to high rate of repairs to the mobile trucks that are overwhelmed by the gravel roads they have to travel on in order to bring services closer to the people

5. 5 NTRODUCTION & BACKGROUND INTRODUCTION & BACKGROUND Although great strides have been in the delivery of services during the National Population Registration Campaign between March- November 2010, there are still significant backlogs that need to be addressed in providing enabling documents to the citizens. The launching of stakeholders forum on the District and Local Municipalities have greatly improved the way of delivering services especially at rural areas. Monitoring & Evaluation of the departmental performance relating to DHA is at the centre of Service Delivery Improvement Plan.

6. 6 MINISTER PERFORMANCE AGREEMENT IN TERMS OF NATIONAL OUTCOMES The 12 National outcomes are at the heart of the strategic planning process of the Government and DHA is accounting for three as per the signed Minister`s performance agreement. The departmental relevant outcomes are: NATIONAL OUTCOME 3 All People in South Africa are free and feel safe NATIONAL OUTCOME 5 Skilled and capable workforce to support an inclusive growth path. NATIONAL OUTCOME 12 An efficient, effective and development orientated public service and an empowered, fair and inclusive citizenship

7. 7 DEPARTMENTAL STRATEGIC ORIENTED GOALS (OUTCOMES) STRATEGIC OUTCOME ORIENTED GOAL 1 Secure South African citizenship and identity engineered by the Civic Services Unit STRATEGIC OUTCOME ORIENTED GOAL 2 Immigration managed effectively and securely in the national interest including economic, social and cultural development engineered by the Immigration Unit STRATEGIC OUTCOME ORIENTED GOAL 3 A service that is efficient, accessible and corruption free to be realised by all the departmental Units.

8. 8 SUMMARY OF THE CURRENT FOOTPRINT FOR THE EASTERN CAPE PROVINCE TYPE OF OFFICE DHA current footprint Operational Non Operational due to various challenges Local Office Large ( former RO)660 Local Office Average ( former DO)2424 (3 in One stop Dev; 2 from TC) 0 Local Office Small (former PSP)362412 Refugee Reception Centre11 – Not fully operational dealing with extensions & adjudications only 0 Health Facilities (HSP)406IT infrastructural challenges Office space previously provided taken back Ports of Entry (POE)743 Thusong Service Centre (TSC)291 (2 DO operating from Thusong Centres 28 Total1257352 Overview of footprint per type of DHA service point (SP) *

9. 9 PROVINCIAL MANAGEMENT AND DERMACATION – NEW OPERATING MODEL Mr GG Mabulu Provincial Manager Alfred Nzo District DMO Vacant Joe Gqabi District Joe Gqabi DMO Operation s Vacant O R Tambo District DMO Mr T Mnunu Dr TR Johannes Director: Finance Chris Hani District DMO Vacant Amathole District DMO Vacant Buffalo City Metro DMO Vacant Cacadu District DMO Ms N Lusu l Nelson Mandela Bay Metro DMO; Vacant Operatio ns Vacant Offices & Port Managers 7 offices1 POE Vacant Joe Gqabi District Vacant Offices & Port Managers 5 offices, 1POE 5 offices 1 POE t Of Offices & Port Managers 12 offices, 1 DMO 1 DMO Offices & Port Managers 10 offices Offices & Port Managers 12 offices Offices & Port Managers 6 offices, 1 POE Offices & Port Managers 5 offices Offices & Port Managers 4 offices, 1 POE, 1RRO 1 closed Refugee Office 1 POE

10. 10 EC

11. 11 DISTRICT MUNUCIPALITIESPOPULATION Nelson Mandela Metro1 050 927 Cacadu DM 345 000 Buffalo City Metro699 965 Amathole DM935 468 Chris Hani DM809 925 Alfred Nzo DM198 550 Joe Gqabi DM615 255 O R Tambo DM2 842 891 TOTAL POPULATION EASTERN CAPE7 497 981 DISTRICT MUNICIPALITY POPULATION FIGURES

12. 12 EASTERN CAPE DHA FOOTPRINT Eastern Cape has 2 Metropolitan Municipalities (Metros), 6 District Municipalities and 37 Local Municipalities. Out of the 2 Metros (Buffalo City & Nelson Mandela Bay) and 37 Local Municipalities (Umzimvubu, Mbizana, Ntabankulu, Matatiele, Senqu, Maletswai, Elundini, Gariep, King Sabata Dalindyebo, Nyandeni, Port St Johns, Mhlontlo, Ngquza Hill, Great Kei, Amahlathi, Mbhashe, Mnquma, Ngqushwa, Nkonkobe, Nxuba, Camdeboo, Blue Crane, Ikwezi, Makana, Baviaans, Ndlambe, Sundays River Valley, Kouga, Koukamma, Lukanji, Emalahleni, Intsika Yethu, Inxuba Yethemba, Inkwanca, Engcobo, Sakhisizwe, Tsolwana), the Department has 10 operational offices and 4 Ports of Entry in the two Metros and present in 29 LMs. There is no presence at all in 8 LMs (Great Kei, Nxuba, Ikhwezi, Baviaans, Sundays River Valley, Koukamma, Inkwanca and Tsolwana). In Inxuba DHA is part of the plans for the Thusong Centre at Adelaide but the process has not yet been finalized by the Provincial Government.

13. 13 EASTERN CAPE DHA FOOTPRINT Metropolitan MunicipalityDHA Presence Buffalo City East London, Mdantsane, King William’s Town, DMO, Provincial Office & Zwelitsha; Frere Hospital, Cecilia Makiwane hospital, Empilweni CHC, St Dominics hospital Nelson Mandela Bay Uitenhage, Cleary Park, Port Elizabeth, Motherwell, Closed Refugee Reception Office, Dora Nginza Hospital Nelson Mandela Bay will also have office in Njoli, Booysens Park while Buffalo City there will be offices in Duncan Village, Zweliyandila, Mdantsane Thusong, King William’s Town Thusong

14. 14 EASTERN CAPE DHA FOOTPRINT Alfred Nzo District Municipality Local MunicipalityDHA Presence Matatiele Matatiele, Maluti, Qacha’s Nek POE, Taylor Bequest Hospital Umzimvubu Mount Ayliff, Mount Frere, Kwa- Nophoyi TC, Madzikane kaZulu hospital, Mt Ayliff Hospital Ntabankulu Mbizana Mbizana, St Patricks hospital

15. 15 EASTERN CAPE DHA FOOTPRINT Joe Gqabi Local MunicipalityDHA Presence Elundini Maclear, Taylor Bequest Hospital & Mount Fletcher Senqu Sterkspruit, TelleBridge POE, Empilisweni hospital MaletswaiAliwal North GariepBurgersdorp

16. 16 EASTERN CAPE DHA FOOTPRINT O R Tambo Local MunicipalityDHA Presence King Sabata Dalindyebo (KSD) Mthatha, Mqanduli, Viedgesville, Qunu, Nelson Mandela Academic Hospital, St Marys hospital & DMO Nyandeni Libode, St Barnabas hospital, Canzibe hospital, Tombo TC & Ngqeleni Mhlontlo Qumbu, Nessie knight hospital, Dr Malizo Mpehle hospital & Tsolo Port St Johns Port St Johns, Bambisana hospital Ngquza Hill Lusikisiki, Flagstaff, Holy Cross hospital, St Elizabeth hospital

17. 17 EASTERN CAPE DHA FOOTPRINT Chris Hani Local MunicipalityDHA Presence Lukhanji Queenstown, Frontier Hospital & WhittleSea EngcoboNgcobo Intsika Yethu Cofimvaba, Cofimvaba Hospital & Tsomo EmalahleniLady Frere Inxuba YethembaCradock & Middleburg Tsolwana0 Inkwanca ( Sterkstroom & Molteno)0 SakhisizweCala & Elliot The most economically depressed district municipality in the province lacks DHA presence in two local municipalities. According to footprint Tsolwana LM will have office in Tarkastad, while there is no office planned at all at Inkwanca LM.

18. 18 EASTERN CAPE DHA FOOTPRINT Amathole Local Municipality DHA Presence Mnquma Butterworth Ngqamakhwe & Centane Mbhashe Dutywa, Willowvale, & Elliotdale Amahlathi Keiskammahoek, Stutterheim Nkonkobe Alice, Fort Beaufort & Middledrift Ngqushwa Peddie Great Kei0 Nxuba0 Inxuba awaiting finalization of Thusong Centre in Adelaide by Provincial Government, while opening of office in Komga, Great Kei LM, will be prioritized in the next financial year

19. 19 EASTERN CAPE DHA FOOTPRINT Cacadu Local MunicipalityDHA Presence Baviaans (Willowmore)0 Blue CraneSomerset East CamdebooGraaf Reinet Ikhwezi (Jansenville)0 KougaHumansdorp Koukamma (Sanddrift)0 MakanaGrahamstown NdlambePort Alfred Sundays River Valley0 Sundays River Valley has Paterson & Kirkwood offices however have not been prioritized in the Financial Year

20. 20 STAFF PROFILE LEVELMALEFEMALETOTAL 14101 13123 12314 11112 1017926 9729 85181132 7332760 6140361501 5102030 3154156 TOTAL: 279545824

21. 21 Total EstablishmentFilledVacant Funded Vacant Unfunded 163482481024771 PERFORMANCE CAPACITY = 52.7% PROVINCIAL CAPACITY – FILLED AND UNFILLED POSTS NB. LOM Peddie, shortlisting done interviews on 19/07/2012. The following posts have been advertised and shortlisting has been done: Director (District Manager Operations – Amathole District), DD: Provincial co-ordination, DD: Human Resources, Control Security Officer, Senior State Accountant, Senior Personnel Practitioner, Chief Administration Clerk – Port Alfred, Senior Secretary, Secretary The appointment letter for Mobile Office Operator: Ngcobo Office is still awaited.

22. 22 27 BUDGET ITEM Budget 2012/13 Expenditure as at 30 June 2012 Outstanding Commitments Funds available % Budget Spent Compensation of Employees 187, 55139, 499-148,05221.1% Goods and Services 24, 1712,7701 264 79121,39711.5% TOTAL 212,35842,2691 264 791169,44920.0% PROVINCIAL FINANCES – BUDGET AND EXPENDITURE

23. 23 SERVICES MEMORANDUM OF UNDERSTANDING – PARTNERSHIP The Eastern Cape Home Affairs has a memorandum of understanding with the following stakeholders:  DHA/SASSA – Anti-Corruption on birth and death registrations  DHA/Parlours – especially in the erstwhile Transkei: death registrations  DHA/ BCOCC – Anti-Corruption on Border Environment

24. 24 STATUS OF STAKEHOLDR FORUMS The Eastern Cape has launched 45 Stakeholder Forums: 2 Metropolitan Municipality Forums, 6 District Municipality Forums and 37 Local Municipality Forums.  All forums have been launched except the Provincial Forum  From the 45 existing forum as at end June 2012, eight (8) – Cacadu & Chris Hani District and the following Local Municipalities: Ngqushwa, Ntabankulu, Blue Crane, Baviaans, Ikhwezi and Mbhashe, need to be revived  Preliminary meetings for revival already held: Mbhashe on 7 th May 2012 in Elliotdale while for Ikhwezi the meeting was held in Jansenville on 4 th June 2012.

25. 25 Stakeholder Mapping – Critical Stakeholders The following have been identified as the critical stakeholders:  Local Government – Ward Councillors  Traditional Affairs – Traditional Leaders  Religious Fraternity – Ministers of Religion  Department of Health  Department of Education  Department of Social Development

26. 26 Initiative 1 – DHA / EC Traditional Affairs Partnership This initiative was launched on 27 th March 2012: To facilitate and create a framework for co-operation To date 5 Joint meetings have been held and the Pilot Project Plan is being refined The proposed Pilot launch date is August 2012 Pilot Duration – 4 months Pilot target – Traditional Councils and their communities Key Benefit: Access to approximately 1 400 traditional leaders Improved credibility of data and verification by Traditional Leaders

27. 27 Initiative 2 – DHA / Social Development – Profiling of Households Primary focus of initiative is in cooperated in the profiling of households: Department of Social Development (SocDev) will avail their Community Development Practitioners and their Assistants to assist in the project A generic profiling tool is already in place and DHA requirements can easily be integrated SocDev is also willing to grant DHA access to the NISIS system in order to draw reports for analysis Key benefits: Already existing IT infrastructure (NISIS), cost saving Tool will ensure that resources are focused where they are indeed needed Covering a wider area in a shorter space of time due to more resources

28. 28 Initiative 3 – Office of the Premier – Central Data Warehouse All key data for the Province to be stored in one location:  System must be easily accessible to all departments and relevant stakeholders  Departments must ensure that the supply of information is accurate and up to date  The system will have spatial capabilities  A task team from Gauteng and Free State will come to present the solution on the 19 July 2012 in East London Key Benefit:  Accessibility of data and improvement in decision making ability

29. 29 Initiative 4 – Eastern Cape Provincial Stakeholder Forum There are still challenges with getting the political commitment from the Province  All 6 District Municipalities and 2 Metros be convened via their executives – DHA Forums  A framework for the launch of the Provincial Forum be formulated  A date for the election and launch of the Provincial Forum  Resourcing of the Provincial Forum  Use the Provincial Executive: DHA Forum to lobby the Provincial Executive  Preferable – if the Provincial Forum is slightly politically biased / heavy (more politicians due to the point above)  Key Benefit – better coordination and management of Stakeholder Programmes

30. 30 Challenges  Lack of cooperation from the critical stakeholders: Health  Education, Local Government – local municipalities  The Local Government Public Participation Forum to be located at the office of the speaker within local municipalities

31. 31 Way Forward:  Approaches to the following heads of the critical stakeholders:  Education – via MEC for Education in the Province (initiated just follow up required)  Chief Ecumenical Officer – South African Council of Churches EC (Provincial Coordinator to facilitate)  Health – Contact has been established with Maureen Botha and relationship to be leveraged so that we can at the end speak to the key principals  Formulation of a strategy to counter the Local Government PPF and its potential impact on the forum

32. 32 CIVIC SERVICES PROCESSES BIRTH REGISTRATION UNDER 30 DAYS:APRIL – JUNE 2012 MONTH BIRTH REGISTERED APRIL4 657 MAY5 770 JUNE5 529 TOTAL:15 956

33. 33 LATE REGISTRATION OF BIRTHS (LRB)- STATISTICS ITEMSNUMBER OF APPLICATIONS Closing balance of LRB cases as at 31 March 20121293 Number of LRB applications received (April-June)3661 Number of applications approved3969 Number of applications rejected30 Number of applications referred to IMS for investigations24 TOTAL NUMBER OF APPLICATIONS ON HAND 985 (this excludes the 614 with long outstanding fingerprint verification from Head Office)

34. 34 IDENTITY DOCUMENT CAMPAIGN – SCHOOLS PROJECT SCHOOL REPORT: APRIL - JUNE 2012 PROVINCE Targeted Number of schools to be visited No of Schools Visited – Senior Secondary Number of applications collected – all grades Number of ID handed over to matric learner Eastern Cape5022026 5951 528 TOTALS5022026 5951 528

35. 35 ID APPLICATIONS STATISTICS – APRIL TO JUNE 2012 MONTH1 ST ISSUERE-ISSUESTOTAL April8774669015 464 May9168756116 729 June8662722315 885 TOTAL26 60421 47448 078

36. 36 IDENTITY DOCUMENTS RECEIVED FROM HEAD OFFICE & DISTRIBUTED TO RIGHTFUL OWNERS – APRIL TO JUNE 2012 MONTH ON HAND AS AT 31 MARCH 2012IDs RECEIVEDIDs DISTRIBUTEDON HAND AS AT 30 JUNE 2012 April18 44218 414 May25 15523 348 June19 76321 152 TOTAL26 88363 36062 914 27 329 (From this figure 9999 is older than 3 months

37. 37 ITEMSNUMBER OF APPLICATIONS Duplicates cases as at 30 April 2012250 Number of new duplicate cases received (April-June)767 Cases referred to HO for issuance of Identity document156 Number of unfinalized cases861 what are the causes of duplicates -Duplicate application of enabling documents -False /fraudulent registrations for social benefits -Change of particulars (i.e DOB, forenames& surnames -SASSA also creating numbers that cause duplicate, for those who claimed that they do not have IDS- for pension grant -False information given by clients, whereby the client has already been allocated with an ID number, -When ID is lost someone applied using somebody else’s ID number DUPLICATES CASES - STATISTICS

38. 38 PASSPORT TYPENUMBER OF APPLICATIONS Tourist Passports (NORMAL)4191 Child Passports905 Official Passports214 Maxi Passports60 TOTAL5 370 PASSPORT APPLICATIONS : APRIL TO JUNE 2012

39. 39 ITEMSNUMBER OF APPLICATIONS Number of unfinalized queries (carry over from previous month)1898 Number of new queries received780 Number of finalized queries376 Number of unfinalized queries2302 QUERIES - STATISTICS

40. 40 TEMPORARY RESIDENCE PERMITS: APRIL – JUNE 2012 ISSUESTATISTICS Applications received and quality checked at front offices 1220 Applications sent to Head Office 1220 Temporary Residence finalized within 1 day at front offices 1754 Rejection letters received 112

41. 41 PERMANENT RESIDENCE PERMITS: APRIL – JUNE 2012 ISSUESTATISTICS Applications received and quality checked at front offices 201 Applications sent to Head Office 201 Permanent Residence finalized within 1 day at front offices 59

42. 42 IMMIGRATIONS SERVICES PORT CONTROL: LAND PORTS – APRIL TO JUNE 2012 PORT ArrivalDepartureTOTAL RSAForeignerRSAForeigner Qacha’s Nek PoE4 75220 8804 83819 83850 308 Tellebridge PoE5 69910 1278 04211 28935 157 TOTAL10 45131 00712 88031 12785 465

43. 43 IMMIGRATIONS SERVICES PORT CONTROL: SEA PORTS – APRIL TO JUNE 2012 East London HarbourPort Elizabeth Harbour ArrivedDepartedArrivedDeparted Ships5553820826 Crew members1571151529052677 Crew changes3712579418 Stowaways5000 TOTAL1668158043043921

44. 44 IMMIGRATIONS SERVICES PORT CONTROL: AIRPORT – APRIL TO JUNE 2012 Port Elizabeth Airport ArrivedDeparted Flights811 Crew members3029 Crew changes00 Passengers9624 TOTAL13464

45. 45 IMMIGRATIONS SERVICES REFUGEE RECEPTION OFFICE: APRIL TO JUNE 2012 APRIL 2012MAY 2012JUNE 2012 TOTAL New applications00 Rejected - unfounded80235206521 Rejected manifestly unfounded557686217 Approved21272155439 Renewal of status204188236628 Section 22 Extensions1220413231608512 TOTAL 1 7714 7033 84310 317

46. 46 IMMIGRATION SERVICES INSPECTORATE ACTIVITIES: APRIL – JUNE 2012 ISSUESTATISTICS Failed/rejected asylum seekers handed over to Inspectorate for deportation 225 Employers prosecuted 7 Undocumented foreigners detected 401 Deported within 30 days 193 Cases referred to Inspectorate for investigations 720 Cases referred to Inspectorate completed within 28 days 382

47. 47 KEY AREAACTIVITIES Compliance to Wellness plan and activities The Province has scheduled and will participate in the following wellness events: 25 July 2012 – Men’s Health Awareness event in East London – about 120 men to attend the event 9 August 2012 – Women’s Day celebrations – will join the Provincial event & an event will also be organized for about 300 EC women 15 to 16 September – will have heritage events throughout the week end 25 November – 16 Days of Activism and will join the Dept of Social Development 1 December – World Aids Day 3 December – International day for People with disabilities – will join Dept of Social Development 10 December – No violence against women & Children – will have own event, venue to be determined Monitoring morale and wellness of officials EMPLOYEE WELLNESS

48. 48 The Provincial Asset Register is ONLY updated through the Director: Finance & Support Office This ensures the relevant changes are effected & communicated to HQ from a central point Quarterly asset verification will be undertaken to ensure assets are efficiently & effectively accounted for In-house Asset Management training will be conducted in July 2012 to ensure all relevant role players are educated & kept up to date Each Region has appointed Asset Controllers to ensure compliance with PFMA ASSET REGISTERS &AND ASSET MANAGEMENT

49. 49 KEY AREANUMBERPERCENTATAGE Number of vehicles in the Province127100% Number of vehicles involved in accidents64.7% Number of vehicles not utilized2217% Number of Functional vehicles 10583% Number of mobile offices17100% Number of Functional mobiles15.9% Number of dysfunctional mobile1694.1% GRAND TOTAL FLEET MANAGEMENT

50. 50 REVENUE MANAGEMENT 01 APRIL TO 30 JUNE 2012 Alfred Nzo, OR Tambo & Joe Gqabi DMs - R2 071 582 Cacadu & Nelson Mandela Bay Metro- R3 100 266 Chris Hani, Amathole & Buffalo City Metro - R3 330 980 Qacha’s Nek Port of Entry-R41 500 Tellebridge Port of Entry-R42 500 TOTAL-R8 586 828

51. 51 CORRUPTION PREVENTION & PROSECUTION KEY AREA NUMBER OF CASES Closing balance of cases as at 31 March 2012100 Number of new cases as at end June 201228 Arrests - 2 public members2 Hearings held as at 30 June 20121 (finalized) TOTAL CASES ON HAND:127

52. 52 CORRUPTION PREVENTION AND PROSECUTION NATURE OF OFFENCEPROGRESSOUTCOME LRB fraudulent(Zimbabwean)Awaiting for interpreterPending Zimbabwean arrested for applying for LRBZimbabwean deported and informant charged R2500 (J534) Zimbabwean Deported SA (informant was charged and paid R2500 (J534) Fraudulent Birth Registration)Outcome of appeal confirming dismissal was received during the quarter (official in Qumbu) Finalized - dismissal Fraud on LRB cases Outcomes of appeal for 4 officials in Mthatha, confirming dismissals and one (1) official was suspended for one month without pay Finalized - dismissal

53. 53 KEY AREAACTIVITIES Number of security clearances issued Confidential 104 Secret 6 Top Secret 2 Total 112 Pending security Clearances Confidential, Secret & Top Secret: 80 currently in progress with SSA Security Clearances Denied5 – All Secret Number of security clearances forms issued (Z 204)267 Number of security clearance forms to be submitted to SSA Confidential 62 Secret 16 Top Secret 3 Total 81 VETTING

54. 54 KEY AREAACTIVITIES Security Services Security Services provided by Eastern Guard Security Services The Control security officer visits offices to undertake threat & risk assessments & brief employees on security measures New offices are assessed for security standard compliance with before acceptance Only seven office break-ins reported this financial year Plan to put tight security measures in place Security Awareness No formal awareness conducted to date, but the Control Security Officer plans to undertake security awareness campaigns, targeting not only new appointees but also existing employees Three conduction of awareness during Induction training were presented. SECURITY SERVICES

55. 55 KEY AREA  Revenue is collected by Cash in Transit – G4S, in all offices except Keiskammahoek, Dutywa, Ngqamakhwe, Stutterheim & Zwelitsha.  Offices with high volumes of revenue collection banked daily, while others twice or three times a week  Although revenue is collected by G4S there is a challenge of deposit books that are not brought back to the office in order to prepare for the next banking. This issue was addressed with Service Provider Management & has promised to rectify the error SECURITY SERVICES - CASH IN TRANSIT

56. 56 LABOUR RELATIONS CASES Refusal to sign PA: 1 Abuse, Misuse of government vehicle: 5 Solicit of bribes: 2 Maladministration : 1 Arbitration on dismissal: 1 NATURE OF CASES KEY AREA NUMBER OF CASES OUTCOMES Dereliction of duty, non compliance with DPSA1Investigation finalized & case referred to Labour Relations Abuse, Misuse and maladministration of government vehicle 5Same as above Solicit of bribes2Same as above Maladministration1Same as above Arbitration on dismissal1Pending Closing Balance10 SANCTIONS Warnings 32 Suspension for one month and final written warnings, while 1 was Final Written Warning

57. 57 INTERACTION OF STAFF The Province interact with staff through the following meetings:  Provincial Management meetings (SMS, Provincial Support & Office Managers) – Monthly  Broad Management meeting quarterly  District Management Meeting (Local Office Managers & Support) –  Staff Meetings – Once a week at Region 1 STAFF ENGAGEMENTS

58. 58 IssueAchievementsWhat has improved Filling of priority posts Filling of 1 Local Office Manager (ASD) Sterkspruit; 27 posts of Chief Administration Clerks – Heads of Local Offices Small & supervisors Offices & service delivery levels improved Reduction in number of complaints Outreach programmes For the quarter the Province had a target of 2 outreach programs, and had as at end June conducted 4 (Bhizana, Mthatha, Qumbu & Lusikisiki) Ensured that South African citizens are issued with IDs Labour Relation cases Finalisation of the long outstanding appeal cases Performance of staff will improve and changed Achievements

59. 59 IssueAchievementsWhat has improved Alteration or fabrication of Section 22 permits 2 x foreign nationals arrested – conviction: admission of guilt with the option of a fine and suspended sentence of three (3) years not to be guilty of the same offence The message of conviction was spread within the Matatiele area on alterations on DHA enabling documents Birth registrations under 30 days The Province has set a target of 18 207 birth registrations and as at end of the Quarter 17 689 births under 30 days were registered This has ensured that registration at birth is the only point of entry to the National Population Register Mobile Office activities - Successful deployment to the 2012 Phelophepa project for three weeks (30 th April to 18 th May 2012 -15 th June – deployment in the event organised by SAPS for Students at Dan Qeqe Stadium, - 16 th June- two mobile offices deployed at Woolfon stadium in the National event organized by NYDA -DHA participation at Bethelsdorp in the event organised by ‘Helping hands” for the poor Clients were served and required documents were issued to the client Achievements

60. 60 IssueChallengesWhat has been done Stakeholder forums Local forums not sitting; meetings postponed at last minute due to unavailability of members/ other commitments The District Stakeholder forums will visit local Stakeholder forum for revival of the forums Amendments & Duplicate cases Taking too long to be resolved Referred to Nodal points at Headquarters for intervention Office Accommodation Office accommodation not conducive, most critical areas Dutywa, Middledrift, Matatiele, Sterkspruit, Mount Fletcher, Maclear, Mount Frere, Bhizana, East London, Lady Frere Plead with NDPW for business unusual in terms of procuring accommodation. Joe Gqabi District Forum wrote a letter to Procurement Section to address the problem. Approval of funds for procurement of accommodation for Bhizana & Matatiele already submitted to NDPW. DHA/Nkonkobe Stakeholder Forum has intervened in securing office space for Middledrift, NDPW requested to do the nominated strategy since accommodation in the area is scarce. Challenges

61. 61 IssueChallengesWhat has been done Risk on Immigration Services at POE Qachasneck One Immigration officer on duty for eight (8) hour at arrival and departure point Incident been reported on Monthly report to PM Risk cash registers Void till slips not signed and reason for void not listed. Auditing against applications submission and reconciliation Reported on Monthly report to PM Retrieval of documents at archives from Head Office to Province No co-operation at Head Office – no nodal point for submission of requests Requisition forward to Head of section, still no co-operation. Risk on deposit book on submission for banking with G4S No return of deposit books timeously Requisition were address to Management, finance management must make copies of deposit book before submission to G4S and bank Challenges

62. 62 IssueChallengesWhat has been done Security services (one security ) on site on Saturday whereas the volume of clients are just like normal working days- and also there are clients that need to be escorted to the officials Employment of more security officers, at least two for safety of officials Challenges

63. 63 ENKOSI THANK YOU