1. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential Cisco SBCS Solution for Auto Repair Accelerate the productivity of your shop

2. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 2 Who is Mitchell 1?  Customer base of over 60,000 repair shops using Mitchell 1 solutions  20,000+ using Shop Management Solution Results Solutions  A subsidiary of Snap-On Tools – Founded in 1920  The first choice of automotive professionals. Experience A leading provider of automotive repair solutions  Shop Management Solutions  Auto-repair Solutions

3. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 3 Who is Cisco?  Over 18 million IP Phones shipped  Over 95,000 Unified Communications Customers  More than 70% of the Fortune 500 use Cisco Unified Communications Results Solutions  Trusted partner in connected health for over 20 years  Worldwide leader in IP Communications  65,000 employees in 170 countries worldwide Experience  A broad portfolio of integrated voice, data and video solutions designed specifically for small businesses.  Auto-repair accelerator for Mitchell 1

4. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 4 Cisco Smart Business Communication System Voice Mobility Data Video Convenient access to customer information from anywhere in the shop via integrated wireless capabilities Speak to customers from anywhere in the shop on Cisco wireless phones Ability to run operations from a remote location via a secure VPN Connection Video view of mechanic bays for quicker customer response times Consolidated display of key Mitchell1 information streamlines workflows and maximizes work order profitability. $ 101 110 011 Integrated voice and data solution reduces costs Greater Mobility Zero % Financing option lowers upfront costs Reduced Costs Increased Efficiency Better Customer Service Automated display of key customer information when customer calls the shop Automated map with customer location Auto Attendant ensures fewer missed calls Integrated security to protect business data With Auto Repair Accelerator for Mitchell 1

5. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 5 Cisco Accelerator for Mitchell 1 Credit Status Directions to shop from customer location Video view of auto bays Links to Auto Part Suppliers and Extras Customer service recommendations Appointment Views Click to Dial Record Search

6. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 6 Cisco Adaptor for Mitchell 1 - Extras Vendor Search with click to dial Customer Satisfaction Email Field Upcoming Appointment Reminder Field with click to dial Customer Follow-up Field with click to dial

7. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 7 Benefits: Saves time and enhances customer service Automated display of customer information 1 Customer places call to repair shop 3 Key customer information is automatically displayed on the computer 2 Solution matches customer’s phone number to Mitchell 1 database 408-526-1234

8. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 8 Benefits: Streamlines workflow and makes staff more productive Click to Dial 1 Staff locates customer record in consolidated view 3 System automatically dials out to customer 2 Click on the customer’s phone number within the record

9. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 9 Benefits : Expedites Customer Service Integrated Mapping 1 Customer places call to repair shop 3 Google map is displayed with customer location 2 408-526-1234 Solution matches Caller ID to customer address in Mitchell1 database

10. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 10 Benefits: Streamlines operations and provides greater customer responsiveness. No more, “can you hold while I locate the mechanic.” Video 1 Customer calls for a status on their repair 3 Staff relays status to customer 2 Your car will be ready at 1:00pm today Staff locates mechanic via video camera and gets status on repair

11. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential “I love the time it saves to access customer information. Having all this customer information upfront really let’s me personalize the call, provide quicker answers and kindly remind customers of repairs they have put off in the past which results in more jobs for us!” Michelle Shop Manager, Larry’s Automotive in San Jose, CA

12. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential “It is great to have the option to get away from my four man shop if needed, or work from home and still feel in control and get things done.” Rawy Owner of Sun Automotive in Phoenix, AZ

13. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 13 Enhanced service for your customers, greater productivity for your staff and increased profits for your shop. Value to Your Business Assume increased shop efficiency: Two fewer missed calls a day =.5 more customer appointments / day Assume better customer service leads to greater customer loyalty = 6 additional repeat customers / month Assume average repair cost – $200 = $38,000 annually to your bottom line Annual revenue for your shop:

14. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 14

15. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 15 Backup Slides

16. © 2009 Cisco Systems, Inc. All rights reserved.Cisco Confidential 16 Market Opportunity  Approximately 130,000 auto repair shops in the US.  Highly fragmented market with the 50 largest repair shops holding only 10% of the market  $75 Billion in Annual Revenues Auto Repair