1. Inclusive Land Governance: Examples from ECA

2. Land Work in ECA Governance Administration Rights 1990s 2000s 2010s

3. Inclusive Land Governance Increasing recognition of the broader socio- economic impacts of land issues in the region Persistent inequities and vulnerabilities as the result of political transformations and post- conflict legacies World Bank has taken up this challenge through mainstreaming social issues in land administration projects

4. Inclusive “Approaches” to Land Land Governance Assessment Framework (LGAF) offers a comprehensive tool to benchmark inclusive land governance Social Tenure Domain Model as an IT-based tool to represent people-land relationship Poverty and Social Impact Assessment (PSIA) reviews distributional effects of policy (incl. land) reforms

5. Framework

6. Examples

7. Vulnerability Mapping Approach combines socio-economic assessment with spatial analysis Vulnerability = Inability to cope + exposure to risk Increasingly adopted beyond disaster/CC community

8. Implementation in Bosnia VM integral part of WB RERP project, and conducted separately in FBH and RS Identification of vulnerable groups such as absentee owners, displaced persons and minority groups such as Roma Data challenges in regard to informal settlements

9. One-Stop-Shop

10. Asan Network of centers with unified and coordinated service delivery Six core principles underpin concept Innovative features such as online queue indicators

11. Beneficiary Feedback Key component of social accountability and citizen engagement Primary purpose often to fix problems including social exclusion Variety of approaches and tools 11

12. Customer Satisfaction Surveys in Azerbaijan and Bosnia Main purpose is to enhance project effectiveness through identification of obstacles to land service delivery 2014 questionnaire disaggregated by socio- demographic attributes Findings have helped to simplify particular aspects of registration procedure

13. Conclusions Social inclusion approaches increasingly applied in land administration in ECA Tools differ in terms of complexity, time and cost First generation of these mechanisms need to be evaluated in terms of their impact on enhanced equity in land administration