1. 1 2004 Community Attitude Study Village of Glen Ellyn

2. 2 Dimension Research, Inc. Full-service marketing research company Headquartered in Lombard Field office in Peoria Established in 1983 Have conducted more than 1,800 studies

3. 3 Studies Conducted in Glen Ellyn Central Business District Survey Community Swimming Pool Survey Public Library Attitude Study Community Cable TV Study Vision Glen Ellyn Survey Open Space Attitude Study 2000 Community Attitude Survey District 41 Program Evaluation Village Links Renovation Study

4. 4 Background/Objectives Receive statistically-valid opinions from random sample to guide Village Board and Staff in evaluation and improvement of Village services and long-range plans Valuable for decisions regarding current or near-term issues Valuable in establishing next solid waste collection contract

5. 5 Method Telephone Recruit Mail out questionnaires Telephone Reminder calls Have respondents drop off/ mail back completed questionnaires, or complete questionnaire on the Internet

6. 6 Dates Placement Interviews – Sept 13-18, 2004 Reminder Calls – Sept 23-Oct 5; Oct 4-20, 2004 Questionnaires collected until November 8, 2004

7. 7 Sample Sampling Frame Zip Code: 60137 Telephone Exchanges: 469, 858, 790, 545, 942, 534, 446 Also, Braeside street addresses Qualified Respondents Male or Female Head-of Household Claimed to reside within Village limits

8. 8 Completed Surveys 2004 Placements 597 General 44 Braeside 2004 Returns 480 General (80%) 14 Braeside (32%) Returns in Prior Years 2000 – 532 1990 – 532 1983 - NA

9. 9 Points of Emphasis There are basically 2 kinds of responses on this study Choose answer from a list that was provided Express answer in own words Positives far outweigh the negatives Because everything is relative, the task is to identify those positives and those negatives that stand out the most from the others In terms of relative magnitude In terms of trends

10. 10 Likes About Living in Glen Ellyn (Response to open-end question answered in respondents’ own words)

11. 11 Dislikes About Living in Glen Ellyn (Response to open-end question answered in respondents’ own words)

12. 12 Three Most Important Issues Facing Glen Ellyn in the Next Five Years (Response to open-end question answered in respondents’ own words) *Less than one-half of one percent

13. 13 Satisfaction With Current Village Services  Among those with an opinion

14. 14 Percent Satisfied with Current Village Services Compared to Previous Years  Among those with an opinion

15. 15 Future Village Service Level Adjustments *Less than one-half of one percent

16. 16 Agreement That Situation Adversely Affects Village Character

17. 17 Extent of Agreement with Certain Solid Waste Collection Philosophies

18. 18 Value of Certain Solid Waste Collection Options *Less than one-half of one percent

19. 19 Ranking of Possible Future Residential Solid Waste Collection Contracts

20. 20 Attendance at and Enjoyment of Special Events and Activities

21. 21 Satisfaction with Downtown Business Area

22. 22 Satisfaction With Roosevelt Road Corridor

23. 23 Feelings of Safety for Self and for Children in Schools *Less than one-half of one percent

24. 24 Demographics

25. 25 Demographics

26. 26 Highlights Glen Ellyn residents volunteered many positive views about the community They also provided many positive responses about particular topics of interest There were some negatives noted that could be addressed in the future as necessary

27. 27 Positive views that were volunteered Like the atmosphere Small town/ homey/ community pride/ friends/ neighbors Like the community appearance Like the convenience of Glen Ellyn Like the central business district/ shopping Like the parks/ Park District Programs Like the good school system Like that it’s a safe place to live

28. 28 Positive responses on particular topics Police protection Public library Fire protection Water quality Village Links Golf Course Glen Ellyn Newsletter and Special Reports

29. 29 Issues to be addressed as needed, and as able Taxes School issues Quality of life issues (keep affordable, maintain character …) Tear-downs/ limit house size/ restrict new construction Traffic/ transportation issues Street issues (repair, street in front of house, lighting) Placement of utility wires underground Completeness of sidewalk network