1. Aidan Hanley, Program Coordinator San Diego County Air Pollution Control District

2. System background Internal name: Business Case Management System (BCMS) Software Vendor: Accela – in use by 500+ government agencies worldwide. Also used by these Land Use and Environment Group Departments Agriculture, Weights and Measures Department of Environmental Health Department of Public Works Planning and Development Services

3. BCMS Citizen (Customer) Access Modern, secure, web-based platform to deliver online services. Online since March 2012 Available to all permit holders and applicants 24/7/365 access

4. BCMS Citizen (Customer) Access Current system capabilities Secure, user based access View your Sites, Permits and Applications View Real time status of Applications View Related Records View or download copies of Electronic Documents (Permits, Invoices, Inspection Reports)

5. Secure Login Page

6. View Sites, Permits, and Applications

7. View real time Application Processing Status

8. View related records

9. View/Download Electronic Documents Note: Additional documents such as Inspection reports are added daily.

10. How to get access: Navigate to: https://publicservices.sdcounty.ca.gov (also linked from www.sdapcd.org main page) Create your user account Contact us and we will validate your email address We will then link your user account to your site(s), Permit(s), and Application(s)

11. How to get help: Help guides are available on our website Online training seminars held several times each year. Contact APCD via email or Phone

12. Upcoming features Online Payment Credit cards (Visa and MasterCard!) Electronic Funds Transfer (E-checks) Online application submittal Geographic Information (Maps of Sites and Permits)

13. Contact us! Aidan Hanley IT Program Coordinator (858) 586-2610 Aidan.Hanley@sdcounty.ca.gov Website: www.sdapcd.org Twitter: @sdapcd