1. u ND Phyllis W. Cheng | Director California Department of Fair Employment and Housing www.dfeh.ca.gov 1

2. 2 DFEH Innovations and Efficiencies  Automation: implemented appointment and Right-to-Sue systems; deployed new cloud-based Case Management System; maintain paperless offices.  Intake reform: implemented telephone intake; ceased in-person intake; instituted online complaints.  Office consolidations: accomplished 50% overhead reductions.  Triage investigations: developed case grading system to triage cases.  Target systemic discrimination: re-established Special Investigations Unit.  Maximize statutory authority: file Director’s, group/class complaints; achieved historic $6 million class action settlement on family leave.  Dispute resolution: developed new Dispute Resolution Division with 82% successful settlement rate.  Training: sponsor monthly MCLE/HRCI webinar training, free to governmental agencies, saving State of California $400,000 in training costs to date.  Regulatory reform: issued procedural regulations and rescind underground regulations.  New partnerships: launched DFEH-UC|CSU|Community College clinical programs; training future civil rights lawyers & investigators; Civil Rights Graduate Fellowship pipeline program.  Outreach: conduct in-person, webinars and social media outreach.  Contract compliance: revitalized Office of Compliance Programs to ensure FEHA compliance by State contractors.  Staff development: prevented layoffs and promoted 50% of entire staff.  Savings to State: returned $3.5 million 2008-2012 year-end funds to State Treasury.  Governmental reform: assisted the Governor with efficiencies in absorbing rulemaking function of the former Fair Employment & Housing Commission in 2013.

3. 3 Staffing Complaints Settlements Budget

4. Efficiencies Achieved by Case Grading, Systemic Investigations and Mediation Innovations 4

5. Efficiencies Achieved by Case Grading 5