2. HNC/D Administration and IT Integration of Units/Topics Dawn Hayes

3. Aim of Workshop  To share experience of integration within the new HN framework  To look at the impact of integration from a learner’s perspective  To explore opportunities for further integration

4. Example from New HN Framework  Creating a Culture of Customer Care (DJ42 34) –Outcome 3  Communications (DE3N 34) –Outcome 2 Customer Care Communications

5. Integrated Learning Outcomes  Customer Care (Outcome 3) –Evaluate a customer care strategy for an organisation  Communications (Outcome 2) –Produce complex written documents

6. Holistic Assessment Research Content Structure Language Presentation Open Book Report

7. What were the challenges?  Ensuring learners understood the collective assessment requirements and met the criteria for all Outcomes  Different lecturers delivering the integrated units

8. What made integration a success?  Close liaison with servicing staff  Clear guidelines issued to learners  Mutual guidance provided on an ongoing basis  Existing course team culture

9. Benefits  Delivery: –Collaboration –Sharing of best practice –Combined preparation and guidance

10. Benefits  Learner’s perspective: –Wider application of knowledge/understanding –Reduced assessment workload –Improved comprehension –Cross contextualisation

11. The way forward  To explore further integration opportunities to: –Increase enhancement of the learning experience –To deepen learners appreciation of holistic business problems –To pave the way towards collaborative learning and delivery methodologies