1. CREATING & SUSTAINING A SERVICE CULTURE DECEMBER 7-12, 2008 ORLANDO, FLORIDA presented by

2. YOUR 2008 D-TEAM Laura Encarnacao, MBA 2009 Daniel Garmendia, MBA 2009 Sharada Guruvayurappan, MBA 2009 Nimesh Porbandarwalla, MBA 2009 Becky Wofford, PMBA 61 Jenny Darley, Advisor

3. DISNEY PROGRAM SCHEDULE Sunday, December 7 –Kick Off Event at Epcot Monday, December 8 –Observation in Parks: The Foundation Tuesday - Thursday, December 9 - 11 –Disney Institute Classroom Experience Thursday evening – Friday, December 11 – 12 –Universal Studios: The Competition Behind the Scenes

4. THE DISNEY EXPERIENCE Disney Institute Program Concepts Aligning a Service Culture Communicating a Service Culture Creating a Service Culture Leading a Service Culture Establishing a Service Culture Managing a Service Culture Marketing & Competing through a Service Culture

5. THE UNIVERSAL EXPERIENCE

6. HOTELS Disney’s Grand Floridian Resort & Spa –2 students per room –Single room supplement $550 Universal: Lowes Portofino Bay Hotel –2 students per room –Single room supplement $125

7. PROGRAM COSTS Fixed Costs: Disney Institute Program$2,350 –Includes Program, Hotel & Some Meals Disney Park Admission - 2 day hopper $175 Universal Program $275 –Includes Program, Hotel, Park Admission TOTAL $2,800 Less Scholarship from Mr. Cox ($1,850) OUT OF POCKET $950 Variable Costs: Flight DFW – MCO (approx) $400 Miscellaneous Meals $200

8. PROGRAM DETAILS Immediately following Mod B final exams Disney Institute –December 7 – 11, 2008 Universal Studios –December 11 – 12, 2008 40 available positions –Up to 32 $1850 scholarships provided by Mr. Cox –1 $1850 scholarship provided by Charles Elhers

9. APPLICATION REQUIREMENTS Minimum of 10 BLC seminars Must be a current MBA, PMBA, MSM or MSiE student Two Essays and One Interview Minimum GPA of 3.20 at Fall Mod A for scholarship (3.00 for self funding) Applications due Friday, September 5

10. QUESTIONS