1. This Webcast Will Begin Shortly If you have any technical problems with the Webcast or the streaming audio, please contact us via email at: accwebcast@commpartners.com Thank You!

2. Transformation: Redefining the In House World Wednesday 23 rd May, 2007 Presented by Kevin Doolan and Martin Hopkins Eversheds LLP Association of Corporate Counsel www.acc.com

3. Page 3 The pressures we are seeing today  Reduce spend – look at results not just cost  Limit the use of pure hourly rate solutions  Fixed fee retainers  Use technology / Business Process Re- engineering  Demonstrate control and KPI’s  Recalibrate what is commodity and what is not  Fewer firms on panel

4. Page 4 Reduce Spend  Not so smart  Excessive discounts  Caps  One way deals  Smart  Fixed Retainers  Payment by results  Success fees  KPI’s – for law firm and in-house

5. Page 5 Reduce Spend  Fixed Retainer – shares the risk  All HR work in France  All contract work in Europe  Changes behaviour  Reduce demand / claims / damages  Automate documents www.eversheds.com/hrcontractdemo www.eversheds.com/hrcontractdemo  Training online www.eversheds.com/gelwww.eversheds.com/gel

6. Page 6 Better results = savings  2002 – 35 claims  2003 – 33 claims  2004 – 28 claims  2005 – 22 claims  2006 – 8 claims  Earlier intervention  Analyse cause + train  KPI’s  Helplines  Show total savings = much more than possible savings in legal costs

7. Page 7 Reduce Spend  Success fees used for single projects  Define ‘win’, ‘lose’ and ‘draw’ and the fee structure associated with each  Align the business with what you are doing  Helps to keep everyone focused on objectives

8. Page 8 Demonstrate Control - scope in detail - produce project plan + budget Specialist Core Routine - identify ‘products’ - defined processes and procedures to ensure scoping and firm budget - fixed price + metrics

9. Page 9 KPI’s for Corporate Counsel  Need to show value  All functions need KPI’s  Example  Cost of fines, disputes and penalties  Exceeded cost of legal dept  Have document listing KPI’s

10. Page 10 Fewer firms on panel  Trend to avoid huge panels  Economies of scale  Reduced management time + cost  Ability to roll out programs across regions  Partnering model  Compromise – needs honesty and use of other firms to “top up”

11. Page 11 The Future ?  More of the same ?  Rise of the small, boutique firm ?  Heightened commoditisation ?  Greater use of software tools for document generation and transaction processing ?  Development of purchasing consortia ?  Knowledge management sharing ?  www.legalonramp.com www.legalonramp.com

12. Page 12 Comments  Comments  Ways you have found to cut demand / cost  Need copy of white paper on KPI’s for Corporate Counsel ?  Do you see any other developing trends ? kevindoolan@eversheds.com martinhopkins@eversheds.com

13. Transformation: Redefining the In House World Wednesday 23 rd May, 2007 Presented by Kevin Doolan and Martin Hopkins Eversheds LLP Association of Corporate Counsel www.acc.com

14. Thank you for attending another presentation from ACC’s Desktop Learning Webcasts Please be sure to complete the evaluation form for this program as your comments and ideas are helpful in planning future programs. You may also contact Jacqueline Windley at windley@acc.com This and other ACC webcasts have been recorded and are available, for one year after the presentation date, as archived webcasts at www.webcasts.acc.com. You can also find transcripts of these programs in ACC’s Virtual Library at www.acc.com/vl