1. Employee Data Collection Training

2. Core Competencies  Sustainable competitive advantages  Not material items  Core competencies are processes

3. Core Competencies  Alter with time  Competencies must evolve  Competencies carve a niche

4. Key performance indicators  Measures progress toward goals  KPI is different for each company  % of packages delivered  Revenue from return customers

5. Key performance indicators  Must be a crucial part of success  Goals may change  KPI may change

6. Supply chain management  Overseeing all stages  Manage flow of information  A complete network

7. Supply chain management  Obtain goods or services  Accomplish goals  Smooth transition

8. Control chart  Establish statistical control limits  Monitor performance and quality  Illustrate efficiency

9. Control chart  Number of Standard Deviations  Larger deviations (z=3.00)  Illustrates the need for alterations

10. Statistical process control  Identify issues  Make corrections  Preventative measure

11. Statistical process control  Ensures quality and efficiency  Variability occurs  Crucial for correcting potential problems

12. Reference Mentzer, J.T. et. al. (2001): Defining Supply Chain Management, in: Journal of Business Logistics, Vol. 22, No. 2, 2001, pp. 1–25 Reh, J. F. (2010). Key performance indicators. Retrieved ------------from http://management.about.com/cs/generalmanagement/a/keyperfin dic.htm Russell, R. S., & Taylor, B. W. (2009). Operations Management: Creating Value Along the Supply Chain (6th ed.). Hoboken, NJ: John Wiley & Sons.