1. Establishment of a quality function on division level Nordic meeting - Faroe Islands 16-18 September 2014 Casper Winther caw@dst.dk

2.  Drafted a Quality Policy for the division of External Economy  Focus is on fulfilling our users needs  The Quality Policy consists of 10 principles Quality management function 2

3. Data reception Data processing Dissemination Users QAF Institutional frame Code of practice TQM Data providers

4. Data reception Data processing Dissemination Users QAF Institutional frame Code of practice TQM Data providers 2. Validation and estimation processes are documented and standardised as much as possible 3. Quality controls and goals for each process step are in place 1. We give good guidance and online validation to get correct data the first time 4. All statistical releases and user oriented documentation is quality assured before publication 5. All products reflect EU- demands, international recommendations and other user needs

5. Data reception Data processing Supporting processes Management- and cooperation processes Dissemination Users QAF Institutional frame Code of practice TQM Data providers Staff members 2. Validation and estimation processes are documented and standardised as much as possible 3. Quality controls and goals for each process step are in place 1. We give good guidance and online validation to get correct data the first time 4. All statistical releases and user oriented documentation is quality assured before publication 5. All products reflect EU- demands, international recommendations and other user needs

6. Data reception Data processing Supporting processes Management- and cooperation processes Dissemination Users QAF Institutional frame Code of practice TQM ”Quality” is what we do - the way we work … Data providers Staff members … all we do is about fulfilling our user’s needs … and improve 6. We plan what we do and do what we plan 7. There are clear objectives for each employee’s tasks and the competences needed are in place 2. Validation and estimation processes are documented and standardised as much as possible 3. Quality controls and goals for each process step are in place 1. We give good guidance and online validation to get correct data the first time 8. Projects are carried out using Prince2 or ’Prince Light’ - incl. Quality assurance of deliveries 9. IT systems are developed and documented according to agreed standards and Stat. Dk. guidelines 10. Our physical settings support knowledge sharing. We follow good administrative practice 4. All statistical releases and user oriented documentation is quality assured before publication 5. All products reflect EU- demands, international recommendations and other user needs

7. GSBPM – as a frame 7

8.  Who is responsible for this process  When is this process running  How do we ensure that the input data are the data needed – how are the data updated?  How do we update changes in rules e.g. EU regulations  What starts/initiates the process  What is the process – which value does the process give?  What comes out of the process – what is done to ensure that this process has been “successful”? GSBPM – as a frame 8