1. https://www.youtube.com/watch?v=Iq nigADvZrM

2.  Means doing the right thing At the right time (when) In the right way (what) For the right person (to whom) Having the best possible results (why)  Although we would like to think that every health plan, doctor, hospital, and other provider gives high-quality care, this is not always so. Quality varies, for many reasons.

3.  Quality Control (QC)  Quality Assurance (QA)  Continuous Quality Improvement (CQI)  Total Quality Management (TQM)

5.  Technical competence  Access to service  Effectiveness  Efficiency  Amenities  Interpersonal relations  Continuity  Safety

6.  Safe  Avoiding injuries to patients from the care that is intended to help them.  Effective  Providing services based on scientific knowledge to all who could benefit and refraining from providing services to those not likely to benefit (avoiding underuse and overuse)  Patient-centered  providing care that is respectful of and responsive to individual patient preferences, needs and values and ensuring that patients values guide all clinical decisions.

7.  Timely  Reducing waits and sometimes harmful delays for both those who receive and those who give care.  Efficient  Avoiding waste, including waste of equipment, supplies, ideas and energy.  Equitable  Providing care that does not vary in quality because of personal characteristics such as gender, ethnicity, geographic location, and socio-economic status.

8.  Identifying health care quality indicators  systems for allowing patients to provide information into their medical records  Systems for better allowing patients to request their medical records  Standard algorithm for measuring quality  Standard system for reporting results

9.  Development of public domain tool kits for use by:  physicians  Administrators  Patient groups who want to participate in assessing and improving quality  There should be a computer-based decision system which prompts physicians to ask patients standardized questions to decide whether to do a procedure, and this process should generate efficacy data

10.  Maintain quality  Improve quality  Ensure public safety  Establish entry level requirements and legal recognition  Verify that design or maintenance specifications are met

11.  Document special capability as an organization or health care professional  Risk management  Implementation of new delivery settings  Address national public health issues  Allocation of limited resources  Create centers of excellence  Formation of new systems or networks of services

12. BENEFITS OF ACCREDITATION

13.  Continuity of care & Safe transport  Pain management & Focus on patient safety  Patient satisfaction is evaluated  Rights are respected and protected  Access to a quality focused organization  Credentialed and privileged medical staff  High quality of care  Understandable education and communication

14.  Improves professional staff development  Provides education on consensus standards  Provides leadership for quality improvement within medicine and nursing  Increases satisfaction with continuous learning, good working environment, leadership and ownership

15.  Improves care  Stimulates continuous improvement  Demonstrates commitment to quality care  Raises community confidence  Opportunity to benchmark with the best

16.  Quality revolution  Disaster preparedness  Epidemics  Access to comparative database

17.  http://www.khaleejtimes.com/kt-article- display- 1.asp?xfile=data/nationhealth/2014/June/na tionhealth_June27.xml&section=nationhealth http://www.khaleejtimes.com/kt-article- display- 1.asp?xfile=data/nationhealth/2014/June/na tionhealth_June27.xml&section=nationhealth

18.  Systems of health care service delivery, political processes of:  Health care reform and methods of quality assurance vary through out the world.  Proposals for quality improvement should be comprehensive to include: Accreditation Licensure Certification.

19.  Association, W. H. (2015). What is Quality in Health Care? Retrieved 3 2, 2015, from myschospital.org: http://www.myschospital.org/WhatQualityHealthCare.aspx http://www.myschospital.org/WhatQualityHealthCare.aspx  David B. Nash, M. J. ((2012)). Health Care Quality: The Clinician's Primer. American : American College of Physician Executives.  Elizabeth R. Ransom, M. S. (2015). The Healthcare Quality Book: Vision, Strategy, and Tools,. Health Administration Press; 2 edition.  Joshi, M. (2014). journal. healthcare quality.  organization, w. h. (2006). quality of care. Retrieved 3 2, 2015, from www.who.int: http://www.who.int/management/quality/assurance/QualityCare_B.Def.pdf  Press, I. S. (2015). International Journal for Quality in Health Care. Quality in Health Care.  Robert C. Lloyd, P. a. (2001). Measuring Quality Improvement in Healthcare. USA: Barry S. Bader.  Wam. (2014). UAE quality of healthcare services. UAE to take all efforts to improve quality of healthcare services, p.3.

20.  Mariam Al Dosari(H00205468)  Maha Al Hosani(H00205394)  Dr. Ahmaed Sharafeldin  HCL-4303 (23602) 04B7HCL21