1. Madeline Noya, Ph.D. Director of Planning & Evaluation Santa Cruz County Housing Support Program Data Seminar

2. Presentation Overview Data Driven Decision Support (DDDS) Main Ingredients for Success Examples of DDDS Implementation Key Indicator System CIS Reporting for WtW Examples for Tracking Process & Outcomes for Housing Programs

3. Executive Level Support Make Data Driven Decision Support part of agency-wide strategic plan “Create reports and dashboards for all levels of staff, and train staff & managers in their use” Instituted HSD STATS – 2.5 hour monthly Leadership Team meeting solely focused on performance data Ingredient for Success

4. Dedicated Staff Resources – Centralized Reporting Team Within the Administration Division, Planning & Evaluation Unit P & E is responsible for agency-wide Reporting, Contracts & Quality Assurance Small Centralized Reporting Team Programmers (3 positions) ETL processes and CIS report writing and report optimization Key Indicator System, fiscal, personnel Adult Services & Child Welfare Analysts (2 positions) Supervises the programmers and does child welfare, IHSS, and APS data analysis Develops reporting for the Employment & Benefits Service Division Ingredient for Success

5. Attention to All DDDS Components Use Products Quality Control Development Infrastructure Ingredient for Success

6. Main Menu for EBSD Key Indicator System

7. Example of Indicator Summary Key Indicator System

8. Example of Drill Down Menu Options Key Indicator System

9. Example of Drill Down by Office Key Indicator System

10. Example of North Office Drill Down Key Indicator System

11. Santa Cruz WTW Alerts Report for 09/23..... Employment PlansActivities EW CSLD CS IDSTATUSe2 Lite Uneng- aged Coming Due Not Enough Hrs to Meet the Plan Insuf. Hrs in Plan (20, 30, or 35) Activities Ending w/in 2 Weeks Open Actv with No Status Updt for > 60 Days Activities w/ no Sched or Planned Hours Exempt Alerts Consec Days COUNTY 301 6118334039198014050 CE20 99 17101491044601115 CE21 17 2556211003 Doe, JohnEC361B02XXSanctionedX NameEDPE1B03XXOther X NameEC361B02XXRegistered X Vocational Training 9/30/14 Vocational Training NameEDPE1B03XXRegistered No Active Plan X NameEDPE1B03XXRegistered No Active Plan X NameEDPE1B0FXXRegistered X X NameEC321B08XXRegistered X NameEC321BOLXX Good Cause GC > 30 NameEC3T1BONXX Registered Vol. X NameWDPNB151XXRegistered X X Example – CIS Report

12. Tracking Process & Outcomes for the Housing Support Program Data Source Development (CIS, HMIS, Local) Assure Data Quality Data Integration Review and Accountability Tracking HSP

13. Participant InformationJul-14 - Services Case Mgr Last Name First Name CalWIN Case # Date of Birth Program Start Month Program Start Year Housing Scholarship (New, Continuing, Returning) Short Term Rental (New, Continuing, Returning) Family Stabilization Housing (New, Continuing, Returning) Number of Months Housed After Assistance Ends WD DuckDonB12341/1/1952Jul2014New WD MouseMinnieB78914/1/1928Jan2014 Cont WDBeautySleepingA98767/1/1960Jan2013 5 Example of Monthly Detailed Data Collection Tracking HSP

14. Objective A:Objective B:Objective C: YTD Total for FIT: Objective D: Count of new housing scholarship participants: Count of new short-term housing stabilization participants: Count of new family stabilization housing participants : Number of all Housing Program participants who reach 3-months stably housed after completing any type of rental assistance: Jul-1400000 Aug-14 000 0 0 Sep-14 000 0 0 Oct-1400000 Nov-1400000 Dec-1400000 Jan-1500000 Feb-1500000 Mar-1500000 Apr-1500000 May-1500000 Jun-1500000 Total to Date:00000 Annual Goal:1540258060 Progress Toward Goal to Date: 0.00% Example – Performance Measures for Non-Profit Contractor Tracking HSP

15. Preliminary Ideas for HSP Data Collection A. All HSP providers will input data into HMIS B. Use local data to track service provision and outcomes C. Match data from A & B to CalWIN (CIS) to track benefit profiles and other data D. Develop related Key Performance Indicators Tracking HSP