1. HEART & MIND & EAP INTRODUCTION

2. HEART & MIND PROGRAM Launched in Feb 2014 Enhance employees’ happiness and unleash the potential for better life through building mental resilience Create a positive culture to provide mutual help to each other Living our culture and values – Love, Caring and Health

3. EMPLOYEE ASSISTANCE PROGRAM (EAP) EAP is an employer-sponsored, systematic, and long- term support and benefit program. It is designed to assist employees and their family members in getting help for mental and behavioral problems, so as to improve the effective of the employees and the organization. It generally includes counseling for employees and their household members.

4. EAP SERVICE OF UNILEVER CHINA – HOTLINE SERVICE Personal & Confidential Eligibility: employees, spouse, and children (under age of 18) Family - Children Questions - Relationships - Health issue of family members - Work-life balance - … Work -Performance issues -Managing conflicts -Relationships on job -Career guidance -… Personal -Stress management -Dealing with anger -Mental health questions -Midlife issue - … Others - Financial questions & concerns - Legal questions - Adapting to change - …

5. EAP SERVICE OF UNILEVER CHINA – HOTLINE SERVICE Landline: 800-810-6605 Mobile: 400-650-6605 Professional All counselors in call center have master degree in helping majors Professional team includes Doctor of Psychology, Doctor of Medicine, Master of Psychology etc Confidential Strictly abide by the highest standard of confidentiality in industry and related laws and regulations Specific personnel for file management and practice a system of dual password We will not release your information without your written consent Voluntary All EAP mental health services, including psychological counseling, training and hotline service are voluntary. No one has the right to force you to passively accept the service. Free Everyone has six free consultation session per year on each topic Everyone can continue enjoying six more session for free with different topics

6. HOW TO DIAL IN THE HOTLINE SERVICE? Dial 24hour free hotline (Landline: 8008106605 / Mobile: 4006506605), provide your employee ID to verify your eligibility for the service. Your spouse and children can use your employee ID. You can find your employee ID through searching your own profile in the company homepage inside unilever on your computer Your Employee ID

7. HOW TO USE EAP – LM REFERRAL LM noticed a potential issue with the employee LM discuss with HRBP whether to use EAP? LM contact & discuss with intake consultant, confirm type of referral Y Y Type I: Friendly Referral Talk the employee to contact EAP informally Type II: Formal Referral: Ask the employee to use EAP formally Type III: Mandatory Referral: This kind of referral needs case by case discussion between LM, HR and EAP counselor to make ensure it’s within company policy Employee will decide whether to use EAP. No feedback will be provided to the LM EAP will feedback whether the employee is using the EAP. The case will be closed after the employee’s emotion and performance get stabilized.

8. EAP ONLINE PLATFORM www.eapchina.net/unilever Contents Online courses Mental wellbeing news Mental wellbeing encyclopedia Online mental test Workplace examples Personal file Fun pictures & game Username:“U” + Employee ID (eg. U000111111). Default password:“000000”.

9. WHO WILL PROVIDE SERVICE TO ME? PSYCHCN-CHESTNUT GLOBAL PARTNERS 盛心阳光 The first Sino-American joint-venture company to provide EAP in China, founded in 2005 Fused the finest Chinese clinicians and over 36 years of experience in the field of EAP Provide workplace mental health service to over one hundred companies from all kinds of industries with 100% renewal rate