1. 1 saeto

2. 2 Einleitung Seite 1 Objectives of the project Improvement of trust-based transparency and quality in VET and in the labour market (Copenhagen/Brugge Process) Preparation of VET institutions for accreditation according to EFQM or ISO. Development of an IT based toolbox Implementation of referential pilot projects Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

3. 3 Einleitung Seite 1 Quality in business Training Organisations without an ISO 9000 series certificate will find it increasingly difficult to do business in a commercial environment. Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench ISO 9000 should be regarded as the minimum Objective: surpass the specified requirements. Challenge: develop effective preventive action disciplines and mechanisms - continual improvements

4. 4 Changes in the competitive situation Market Expectations Market Leadership Market Membership Market Entrance Training Quality Customer Satisfaction Customer Satisfaction Costs The Right Classes Costs The Right Classes Training Quality Costs The Right Classes Training Quality Costs The Right Classes Customer Satisfaction Customer Satisfaction Time to Market Customer Satisfaction Training Quality Costs The Right Classes Customer Satisfaction Training Quality Costs The Right Classes Time to Market Stakeholder Expectations and Cont. Improvements Stakeholder Expectations and Cont. Improvements End of the 80´sTodayTomorrow Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

5. 5 Beyond ISO: EFQM Many organisations remain stuck in ISO 9000 What steps to take next on the improvement journey towards business excellence ? Challenge: appropriate and easily understandable steps to move from ISO 9000 to excellence Basis: EFQM Excellence Model. Gap: ISO 9000 to EFQM EFQM-based self-assessment is consistent to the European Common Quality Assessment Framework in Vocational Education and Training (CQAF in VET). Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

6. 6 Einleitung Seite 1 What does EFQM do for me? Measure the “temperature” in the company  Where are the pains ?  How do employees/stakeholders see it ?  Where can we gain something ?  Who can we learn from (benchmarking) ? Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

7. 7 Einleitung Seite 1 What does EFQM do for me? Opens the door to Excellence Awards (this in itself can be very motivating for the enterprise) Business Excellence has a very strong ROI  Shareholder Value is higher in companies that regularly measure and improve using CAF / EFQM / MBNQA  Faster growth and better operative results Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

8. 8 Einleitung Seite 1 Commercial benefit of excellence Award winning companies Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

9. 9 Einleitung Seite 1 How does Self-Assessment help me? A comprehensive, systematic and regular review of all activities and results. Allows to discover strengths and areas for improvement Starting point for continuous improvement. Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

10. 10 Einleitung Seite 1 How does Self-Assessment help me?  Participation of management  Active involvement of core areas  Information of all employees  Avoid feeling of control  Creating a common understanding of TQM  Investigate current status  Enable comparison  Identify strengths and weaknesses Reasons  Improvement activities in the organisation  Assessment based on facts  Results can be compared wit others  Concept can be used in all areas of the organisation Advantages Pre-Requisites Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

11. 11 Einleitung Seite 1 Why an EFQM software support?  If you are serious about EFQM you must regularly assess your situation!  The saved costs of a single assessment in terms of time and personnel costs can already cover the costs of GOA.  The EFQM based Strengths and Weaknesses analysis will be linked directly into CIP and in line with your corporate strategy. Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

12. 12 Einleitung Seite 1 Why an EFQM software support? The software “explains” the model as you go along: instead of reading a book on EFQM, the software leads you step-by-step Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

13. 13 Einleitung Seite 1 Why an EFQM software support? “Home-grown” solutions (e.g. using Excel) cost at least as much as GOA, but are far less powerful and time-saving, and:  no updates,  no new features,  no changes as EFQM model evolves,  no anonymous analysis,  no automated distribution,  no expansion towards similar models  etc. Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

14. 14 Einleitung Seite 1 The path to Excellence Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench Define Strategy Determine KPI’s Determine KPI’s Assess & Inquire Deploy Policy Evaluate Assessment Model CAF, EFQM, ISO9004, „Fit for Excellence“,... Assessment Model CAF, EFQM, ISO9004, „Fit for Excellence“,... Student Satisfaction Student Satisfaction People Satisfaction Training Evaluation 360° Feedback Project Excellence … …

15. 15 Rückblick Seite1 Team Efficiency LOP Inventory Objectives InnoMan Kultur Supplier audits (Inquiry Prof) Basel II CIP WorkBench InnoMan Process Project Excellence Assessment Objectives 360° Management Feedback Customer Inquiry Inquiry Prof. People Inquiry Organisational Climate Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefits of SAETO GOA/ SAETO WorkBench The EFQM Excellence Model

16. 16 Rückblick Seite1 Why an inquiry software?  EFQM calls for systematically obtained data  Inquiries can be carried out anonymously Particularly important for satisfaction inquiries (Students, Personnel, Teams, 360° Management Feedback,...)  Regularly conducted inquiries allow fast reaction to felt, “smaller”problems and thereby strongly improve Motivation  Satisfaction inquiries can be used as valuable input for continuous Improvement Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

17. 17 Rückblick Seite1 Why an inquiry software?  Electronic inquiries can be carried out quickly and at a very low cost  Automatic generation of reports and statistics on the push of a button  The knowledge bases included in saeto provide a sound basis on which contents and expressions can be tailored to organisation-specific inquiries Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

18. 18 Rückblick Seite1 Why an inquiry software? Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

19. 19 Rückblick Seite1 What is the added benefit of saeto? Copenhagen Process: self-assessment will become the cornerstone of continuous improvement in education and training in Europe. The European Common Quality Assessment Framework in VET (CQAF) requires continuous improvement. SAETO meets all requirements of CQAF in VET. Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/ SAETO WorkBench

20. 20 Rückblick Seite1 What makes saeto special? European solution with multinational validation. Integration of methodology, training modules and software, supported by an international partner network. Product based on and licensed by EFQM & ISO Solution compatible with:  CQAF: (European) Common Quality Assessment Framework  ANECA: Spanish National Agency for Quality Assurance and Accreditation  eduQua: Swiss quality certificate for ETOS  Gütesiegelverbund Weiterbildung: Quality Label Association for Continuing VET, Germany  LQW: Learner-oriented Quality in Continuing VET, Germany Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefits of SAETO GOA/ SAETO WorkBench

21. 21 Rückblick Seite1 What is the benefit of the SAETO survey modules? Extensive survey catalogues for stakeholder analysis Modular structured to select short or in-depth surveys Adaptable to specific and individual needs Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefits of SAETO GOA/ SAETO WorkBench

22. 22 Rückblick Seite1 GOA/saeto WorkBench - Benefits  Conformity with EFQM model and always up to date  Supports methodology and structured approach with a systematic approach to the needs of Educational and Training Organisations  Reduces training effort for EFQM  Can be easily adapted to individual needs  Multi-lingual question catalogues  Quick and efficient Reporting  Follow-up on improvement suggestions using Balanced Q-Card Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/SAETO WorkBench

23. 23 Rückblick Seite1 Beneficiaries SAETO offers benefits to all employees of educational and training organisations with special emphasis on managers & trainers through:  Continuously updated conformity with the EFQM model  Support of methodology and structured approach  Reduction of training effort for EFQM implementation  Easy adaptation to organisation specific aspects  Multi-lingual question catalogs  Quick and efficient reporting support  Follow-up on improvement suggestions (CIP, Balanced Q-Card extension) Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/SAETO WorkBench

24. 24 Rückblick Seite1 User statements Dr. Paula Carioca, Director ICL Portugal: «"A strong point of the (GOA) software is that it entirely eliminates the bureaucracy factor of quality management. A further advantage observed by ICL is the savings which the use of the software provides, as well as its intrinsic value for money. In the opinion of ICL Portugal, the use of the AnaFact Software (a former version of GOA) allows savings of approximately EUR 15.000 per year in third-party expenses, and between 10% and 20% in quality department personnel costs."» Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/SAETO WorkBench

25. 25 Co-operation Possibilities Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO We invite additional test-bed partners !

26. 26 Rückblick Seite1 Currant GOA/saeto WorkBench ETO Users Quality in Business Beyond ISO: EFQM What does EFQM for me? Self-Assessment EFQM Software Support Added Benefit of SAETO GOA/SAETO WorkBench

27. 27 Thank you for your interest