1. CHAPTER 3: USING DATA TO IMPROVE ORGANIZATIONAL PROCESSES Jamie Duffy ETM 568/ Dr. Burtner

2. Presentation Summary Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by Yosef D. Dlugacz 2  Acronyms  Satisfying the Demanding Customer  Showing the Numbers  Case Example: Housekeeping  Overview

3. Acronyms 3  AMI- Acute Myocardial Infarction  CDC- Centers for Disease Control and Prevention  CEO- Chief Executive Officer  CMI- Case Mix Index  CMS-Centers for Medicare and Medicaid Service  EBM- Evidence-Based Medicine  ED- Emergency Department  ICU- Intensive Care Unit  IV- Intravenous Antibiotics  JCAHO-Joint Commission on Accreditation of Healthcare Organizations  LOS- Length of Stay  PDCA- Plan Do Check Act  PO- Oral Antibiotics Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by Yosef D. Dlugacz

4. Satisfying the Demanding Customer 4 Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by Yosef D. Dlugacz  The values of evidence based medicine is more than an act of compliance, it is the right thing to do.  Data provides information that explains why, and why not, events occur.  Patients do their homework and know what to expect.  Offer value that will satisfy patients.

5. Showing the Numbers 5  Numbers can usually quantify even extremely abstract concepts.  The patient is the only one who can evaluate individual pain levels. Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by Yosef D. Dlugacz

6. Case Example: Housekeeping 6  Data was collected measuring the length of time it took to clean a room and to turn over the room properly to patients.  Control charts gave a sense of what constituted efficient turnover and insufficient turnover, which allows for future goals to be set.  Realized that bed turnover had an effect on ED waiting time. Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by Yosef D. Dlugacz

7. Overview 7  Rely on data to improve market share and monitor the provision of good services.  Rely on data to maintain the efficient use of resources.  Rely on data to ensure that patients receive evidence- based care.  Rely on data to promote improved accountability from staff.  Identify problems and evaluate solutions. Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by Yosef D. Dlugacz

8. THANK YOU! 8 Measuring Health Care: Using Quality Data for Operational, Financil, and Clinical Improvement by Yosef D. Dlugacz