1. Kay Looks Back Practice of librarianship in a period of forty years: viewed through a Botswana mirror 1

2. Academic library and information service Background University of Botswana Lesotho and Swaziland: Roma Lesotho- assistant librarian- learning through apprenticeship &distance learning: UNISA 1971 July : transfer of a basic collection of 1000 titles to Botswana 2

3. Academic context #1 Teaching : textbook,discussion assignments Library support : inadequate collections, few journal titles use of reserve collections; inter campus loans supplied through snail mail from Roma Inadequacy of resources- Strategy: partnership with the State library: access to ILL services 3

4. Organization of library service Traditional library mission: collection building, local availability and long term preservation Functional organization and systems approach to assure speed of access Manual ordering & cataloguing systems, Accession list &catalogue cards production and management reliance on clerical staff, checking accuracy, time consuming 4

5. Organization of Library Services Manual Ordering, accession list production Catalogue card production Sharing of cataloguing data with State Library Checking for Accuracy Clerical support staff Automated systems Integrated acquisitions,& accession list control Shared sources for catalogue data 5

6. Change management Process systems change : integrated library systems information technology and regular upgrades Impact: Review of job descriptions: Elimination of clerical positions; Ongoing capacity building for enhanced efficiency monitoring of quality and productivity 6

7. Academic context #2 Elite system to mass higher education human resources for national development Support knowledge-based industries for economic development Quality teaching and facilitation of learning research 7

8. Information Communication technologies Digital information resources Ease of access, proliferation of information Student expectations vs required expertise Graduate attributes: information literacy skills; ability to learn how to learn in job situation; life-long learning Work effectively in multi-disciplinary contexts asynchronously 8

9. Strategy and tactics Facilitation of learning Engagement with academics in curriculum Information literacy Teaching skills 9

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