1. BEST SURVEY 2007 Extra report 2007 Based on 600 interviews in Vienna city

2. BEST 2007 BEST Survey 2007 2 Contents About the survey Participants Sample Method How to read the graphs Overall results Quality dimension indexes, individual questions Satisfaction and impact Appendix Quality dimensions and indexes for subgroups Background information

3. BEST 2007 BEST Survey 2007 3 About the survey The following cities participated in the BEST 2007 survey: Stockholm (Extended questionnaire) Oslo (Extended questionnaire) Helsinki (Extended questionnaire, with additional questions) Copenhagen (Extended questionnaire, with additional questions) Vienna (Extended questionnaire) Berlin (Extended questionnaire) Prague (Extended questionnaire) For all cities 1000 residents in defined areas have been interviewed. The exception is Helsinki where 150 additional interviews where performed in the Espoo area. All interviews have been done by telephone. The response rate for each city is given in the table to the right. Results from the survey have been weighted with respect to sex and age to match the profile in each area. The Helsinki results are weighted with respect to geography as well, to correct for the uneven distribution of interviews resulting from the extra interviews in Espoo. All 1150 interviews in Helsinki are included in the analysis. The questionnaire used in the survey is an updated version of the 2006 questionnaire. Since 2006 one new statement (‘The information is good in stops and terminals’) and two new background questions (‘region/geography’ and ‘usage of different modes of public transport’) have been added. In Copenhagen the question on ‘usage of PT modes’ have been formulated differently. In Copenhagen respondents were asked how often they used each transport mode. For reporting and comparison purposes these questions have been recoded as follows: If a respondent states that he/she travels with PT on a daily basis, all transport modes which this respondent use on a daily basis is coded as ‘generally uses’. Transport modes who are not used on a daily basis have for this respondent been coded as ‘not used generally’. Response rate Stockholm64 % Oslo28 % Helsinki32 % Copenhagen40 % Vienna54 % Berlin33 % Prague31 %

4. BEST 2007 BEST Survey 2007 4 How to read the graphs The graphs show the proportion of respondents who agrees (partially agrees or fully agrees) to the different statements in blue columns. The red columns shows the proportion who disagrees (hardly agrees or not agree at all) to the statements. Respondents with a neutral position are not displayed in the graphs. The topmost column show the distribution for the compound index, while the columns underneath show the distributions for the individual questions that make up the index. The graph show proportion of respondents that agree/disagree to the statement (as described in more detail above). The topmost column show the distribution for the total city sample, while the columns underneath show the distribution for certain relevant subgroups of the total population – the subgroups included are sex, age, travel frequency, place of residence (city region) and mode(s) of public transport used most often by the respondent.

5. Results 2007

6. BEST 2007 BEST Survey 2007 6 Vienna city Indices 2007 20072006200520042003 8380798185 7574717276 736973 72 4858606261 7269636667 8882818386 6965 70 87858483 585449 45 8483 7986

7. Vienna city 2007 Quality dimensions

8. BEST 2007 BEST Survey 2007 8 Vienna city Traffic supply 20072006200520042003 7574717276 8381 8083 6865616268 89 888691 63 585964 9192909291 8076717580 60 546064 6862596466

9. BEST 2007 BEST Survey 2007 9 Vienna city Information 20072006200520042003 4858606261 6962 6461 655559 61 10----

10. BEST 2007 BEST Survey 2007 10 Vienna city Staff behaviour 20072006200520042003 7269636667 74 657068 7164616266

11. BEST 2007 BEST Survey 2007 11 Vienna city Security and safety 20072006200520042003 8882818386 8476 80 8778808286 92918792

12. BEST 2007 BEST Survey 2007 12 Vienna city Comfort 20072006200520042003 6965 70 7569677172 75 737480 736672 5547535258 67 605867

13. BEST 2007 BEST Survey 2007 13 Vienna city Social Image 20072006200520042003 87858483 74686564 9294909192 9492959493

14. BEST 2007 BEST Survey 2007 14 Vienna city Value for money 20072006200520042003 585449 45 615653 48 5453454443

15. Vienna city 2007 Appendix

16. Vienna city 2007 Citizen satisfaction in subgroups

17. BEST 2007 BEST Survey 2007 17 Vienna CITIZEN SATISFACTION - Subgroups Gender Age PT travel frequency Geography

18. Vienna city 2007 Traffic supply in subgroups

19. BEST 2007 BEST Survey 2007 19 Vienna city Traffic supply - subgroups Gender Age PT travel frequency Geography

20. BEST 2007 BEST Survey 2007 20 Vienna city Good for work/school trips - subgroups Gender Age PT travel frequency Geography

21. BEST 2007 BEST Survey 2007 21 Vienna city PT is good for leisure trips - subgroups Gender Age PT travel frequency Geography

22. BEST 2007 BEST Survey 2007 22 Vienna city PT is good for trips in the city centre - subgroups Gender Age PT travel frequency Geography

23. BEST 2007 BEST Survey 2007 23 Vienna city PT is good for trips outside the city centre - subgroups Gender Age PT travel frequency Geography

24. BEST 2007 BEST Survey 2007 24 Vienna city Nearest stop is close to where I live - subgroups Gender Age PT travel frequency Geography

25. BEST 2007 BEST Survey 2007 25 Vienna city Travel time on PT is reasonable - subgroups Gender Age PT travel frequency Geography

26. BEST 2007 BEST Survey 2007 26 Vienna city I am satisfied with the number of departures - subgroups Gender Age PT travel frequency Geography

27. BEST 2007 BEST Survey 2007 27 Vienna city Waiting time is short at transfers - subgroups Gender Age PT travel frequency Geography

28. Vienna city 2007 Reliability in subgroups

29. BEST 2007 BEST Survey 2007 29 Vienna city Reliability - subgroups Gender Age PT travel frequency Geography

30. Vienna city 2007 Information in subgroups

31. BEST 2007 BEST Survey 2007 31 Vienna city Information - subgroups Gender Age PT travel frequency Geography

32. BEST 2007 BEST Survey 2007 32 Vienna city It is easy to get the information needed when planning a trip - subgroups Gender Age PT travel frequency Geography

33. BEST 2007 BEST Survey 2007 33 Vienna city Information is good when traffic problems occur - subgroups Gender Age PT travel frequency Geography

34. BEST 2007 BEST Survey 2007 34 Vienna city Information is good in stops and terminals - subgroups Gender Age PT travel frequency Geography

35. Vienna city 2007 Staff behavior in subgroups

36. BEST 2007 BEST Survey 2007 36 Vienna city Staff behaviour - subgroups Gender Age PT travel frequency Geography

37. BEST 2007 BEST Survey 2007 37 Vienna city Staff answers my questions correctly - subgroups Gender Age PT travel frequency Geography

38. BEST 2007 BEST Survey 2007 38 Vienna city Staff behaves nicely and correctly - subgroups Gender Age PT travel frequency Geography

39. Vienna city 2007 Security and safety in subgroups

40. BEST 2007 BEST Survey 2007 40 Vienna city Security and safety - subgroups Gender Age PT travel frequency Geography

41. BEST 2007 BEST Survey 2007 41 Vienna city I feel secure at stations and bus stops - subgroups Gender Age PT travel frequency Geography

42. BEST 2007 BEST Survey 2007 42 Vienna city I feel secure on board busses and trains - subgroups Gender Age PT travel frequency Geography

43. BEST 2007 BEST Survey 2007 43 Vienna city I am not afraid of traffic accidents when using PT - subgroups Gender Age PT travel frequency Geography

44. Vienna city 2007 Comfort in subgroups

45. BEST 2007 BEST Survey 2007 45 Vienna city Comfort - subgroups Gender Age PT travel frequency Geography

46. BEST 2007 BEST Survey 2007 46 Vienna city PT travel is comfortable - subgroups Gender Age PT travel frequency Geography

47. BEST 2007 BEST Survey 2007 47 Vienna city Transfers are easy - subgroups Gender Age PT travel frequency Geography

48. BEST 2007 BEST Survey 2007 48 Vienna city Busses and trains are modern - subgroups Gender Age PT travel frequency Geography

49. BEST 2007 BEST Survey 2007 49 Vienna city Busses and trains are clean - subgroups Gender Age PT travel frequency Geography

50. BEST 2007 BEST Survey 2007 50 Vienna city I normally get a seat when travel with PT - subgroups Gender Age PT travel frequency Geography

51. Vienna city 2007 Social image in subgroups

52. BEST 2007 BEST Survey 2007 52 Vienna city Social image - subgroups Gender Age PT travel frequency Geography

53. BEST 2007 BEST Survey 2007 53 Vienna city More people will travel with PT in the future - subgroups Gender Age PT travel frequency Geography

54. BEST 2007 BEST Survey 2007 54 Vienna city PT is good for the environment - subgroups Gender Age PT travel frequency Geography

55. BEST 2007 BEST Survey 2007 55 Vienna city PT is beneficial to society - subgroups Gender Age PT travel frequency Geography

56. Vienna city 2007 Value for money in subgroups

57. BEST 2007 BEST Survey 2007 57 Vienna city Value for money - subgroups Gender Age PT travel frequency Geography

58. BEST 2007 BEST Survey 2007 58 Vienna city PT gives good value for money - subgroups Gender Age PT travel frequency Geography

59. BEST 2007 BEST Survey 2007 59 Vienna city PT fares are reasonable - subgroups Gender Age PT travel frequency Geography

60. Vienna city 2007 Loyalty in subgroups

61. BEST 2007 BEST Survey 2007 61 Vienna city Loyalty - subgroups Gender Age PT travel frequency Geography

62. Vienna city 2007 Background information

63. BEST 2007 BEST Survey 2007 63 Public transport travel frequency – Vienna city 2007

64. BEST 2007 BEST Survey 2007 64 Life situation – Vienna city 2007

65. Results 2007 – other available reports at best2005.net