1. Gill Callister Secretary, Victorian Department of Human Services 3 September 2012 Governance to Strategy Centre for Excellence in Child and Family Welfare Conference

2. Human Services: The Case for Change Purpose: To set out the case for change in human services and present a vision for a new, more effective and efficient human services system for Victoria. The document is intended to: Begin a dialogue across the human services sector Outline the rationale and evidence for reform Present consolidated feedback from the sector about the challenges and potential ways forward

3. Local areas: deliver services where people live, work and connect, when and how they need them Integration: move from a program and problem focus to a person and place focus; break down silos; greater focus on long term outcomes Demand: move services to where people need them; reflect trends in population growth and demand; manage demand Rural Victoria: investing to shift executive positions and increase flexibility of resource allocation for areas of high demand Local decision-making within a strong accountability framework: push decision-making closer to the frontline DHS Organisational Restructure: features of our new world

4. Services Connect Services Connect is the improved way DHS and our service providers will deliver support to our clients in the future. By understanding our clients better, and working with them in smarter ways, we will be able to better target services according to need. The Services Connect changes will drive better client outcomes and improve the productivity of the human services system. Key features of the new Services Connect system:

5. Areas of Focus Key Areas: Productivity Connected Services Co-Production Incentives that Make Sense