1. Extra notes

2. Try to remember to use the features/elements: E.G Autocratic  Decision making- manager makes the decision- informs staff  Control-  Staff Participation-  Communication-  Advantages/Disadvantages of each style

3. Such question you are to look for are: Analyse its key features and evaluate its appropriateness to the situation/case study. To do this you need to apply your knowledge to the case study - DO AS MANY CASE STUDIES AS YOU CAN……

4.  Communication  Decision Making  Time Management  Emotional Intelligence  Negotiation/skills and the steps involved in negotiating.  Stress Management

5.  Apply a problem solving approach to the problem.  Methodical approach to problem solving  6 Steps Problem Solving Model 1. Define the objective/Identify the problem 2. Outline the facts 3. Decide on the cause of the problem 4. Develop several solutions 5. Select the preferred alternative and implement it 6. Evaluate the effectiveness of the solution

6.  The new decision-making culture of Large Scale Organizations (LSO). Different Corporate Culture. Decision-making conditions for LSOs.  ‘contingency’ approach(‘situational approach) The idea that there is no one best way to manage and that to be effective, planning, organizing, leading, and controlling must be tailored to the particular circumstances faced by an organization.  Need to be flexible in their approach to situations and more resilient in responding to complex circumstances.

7.  Different management styles draw upon specific management skills. E.g A manager who chooses a participative style- teamwork skills Consultative style- negotiation skills, communication skills and effective teamwork.

8.  What it is..ESM  How It can be applied to an organisation.  How does the organisation needs to improve the ESM (Internal Environment).