1. Raising Conflict

2. INTRODUCTIONS Where do you work? What do you do? What made you come today?

3. COMMUNITY MEETING How are you feeling? What is your goal for the day? Who will you ask for help?

4. Managing conflict well includes appreciation. Appreciation

5. Conflict Place yourself in proximity to “conflict” at a distance and at with a physical posture that represents your comfort with it.

6. Types of Conflict

7. Negotiation Language

8. Hard to Say/Hard to Hear 1. Think of a current conflict you are involved in. 2. Think of what you would want to say to someone else who is involved in it but that would be hard for you to say. 3. Why would this be hard for you to say?

9. 4.Appreciate the other person’s perspective. 5.What are your assumptions? 6.Define your win. 7.Reframe the issue using the language of interest.

10. GO!

12. What is a Safety Plan? A Safety Plan is a list of activities that a person can choose when feeling overwhelmed so that she/he can avoid engaging in unsafe behavior.

13. What Kind of Safety?

14. 1.Indentify which emotions are most challenging for you to manage. 2.Determine what situations might trigger these emotions. 3.Determine what behaviors you might exhibit when you feel these emotions. 4.List 5 things you can do to regulate.

15. Tools We Covered Community Meeting How you’d like to be approached Language of Interest Conflict Check List Safety Plans