1. Conflict of Interest & Quality of Service

2. Conflict of Interest? 1.Real Estate Sales 2.Boards of Directors

3. Real Estate Sales 1.What is Owned by PCM? Laguna Woods Properties (a.k.a. Leisure World Resales). –Office in Longs Shopping Center. –Office by Admin Building. 2.Laguna Woods Escrow (a.k.a. Leisure World Escrow). 3.Laguina Woods Leasing (a.k.a. Leisure World Leasing).

4. Real Estate Sales (Cont) Services handled by PCM: First notification of manor sale. Schedules & Performs Inspections.

5. Boards of Directors 1.Managing Agent is a Director (Vice President) On each of the Mutual Boards. Many contracts he will be the only signator. Currently the result of the ByLaws.

6. Quality of Service Manure Bins! Landscaping! Resolving Maintenance Problems!

7. Manure Bins! The Item The Problem The Solution

8. Landscaping Do we really have a “Wonderful” appearance? More and more manors are faced with the lack of appreciation of what constitutes an acceptable “Landscape.” How long should a resident put up with “DEAD” plants in the common area? Should the Resident be responsible to replace dead plants planted by PCM?

9. Resident’s Responsibility? Planted by PCM! Supported by the Board!

10. Identifying & Resolving Maintenance Problems! 1.Tool – “Stellar System” (MIS) –Excess of 5 years in development –Cost of development unknown –Specifications of program No Specifications Lack of planning Empirical design 20 Years behind in development Tracking Copper Water Pipe Leaks We are at least 5-7 years behind in resolving problem Tracking Water Leaks – from above We don’t know how large our problem is.

11. The End