2. Large Retailer Termination Intro to IT Course A Problem-Based Case Study Title Slide John Magill Revised August 2006 © Copyright 2006, Iowa Western Community College

3. Large Retailer Termination Introduction Rita (branch manager) receives a call from Division to reduce staff by one Do it right ~ no wrongful terminations Calls for the assistant to bring in employee files Introduction

4. Large Retailer Termination The Learning Cycle What’s in my head? The Situation What is the situation about? What do I know that connects to this situation? How does my “role” influence my understanding of the situation? The Situation

5. Large Retailer Termination The Situation: The Situation MIMI’s is a half-price retail From time to time, MIMI’s calls on students at IWCC to consult on current problems and issues Your Job Create criteria list for employee evaluation. Recommend who is to be terminated, and list your reasons why. You are to sit in on the termination interview. Mimi’s Half-Priced

6. Large Retailer Termination The Learning Cycle What’s in my head? Problem Analysis What is the big idea in this situation? What seems to be the most important information? What are the conditions and details that must be met to reach an acceptable resolution? I think I will list the things I know, my hunches, my questions, and resources for finding my answers. How do other members of my team see this situation? Am I listening to them? Do I feel heard in this process? Click on a selection Problem Analysis

7. Large Retailer Termination Problem Analysis Identify central concern or question that needs to be resolved; identify criteria - conditions and details- that separate acceptable solutions from all others. Need to Know Board Download Document Problem Analysis What is the big idea in this situation? What seems to be the most important information? What are the conditions and details that must be met to reach an acceptable resolution? I think I will list the things I know, my hunches, my questions, and resources for finding my answers. How do other members of my team see this situation? Am I listening to them? Do I feel heard in this process? Need to Know Board

8. Large Retailer Termination The Learning Cycle What’s in my head? Field Insights Where will I go to find the information I need to answer the questions I have? Do I have all points of view on the situation? How will I keep track of the information I gather? How will I communicate what I learn to my team? Field Insights

9. Large Retailer Termination Field Insights: Tools Gather evidence to support or refute initial ideas about how to address the situation. Double Entry Notetaking Download Document Field Insights Where will I go to find the information I need to answer the questions I have? Do I have all points of view on the situation? How will I keep track of the information I gather? How will I communicate what I learn to my team? Double Entry Notetaking

10. Large Retailer Termination Field Insights: Tools Gather evidence to support or refute initial ideas about how to address the situation. Well they can’t fire me, I been here longer than most. Hey, Susie, you are looking mighty fine today!! Name: Stan Smooth Age: 31Years Emp: 8 Sex: MPosition: Men’s Apparel Race: C SS#: xxx-xx-xxxx Items in File: one bonus for exceeding sales goal; Complaint from one female coworker; positive customer feedback Name: Susie Smith Age: 24Years Emp: 2 Sex: FPosition: Women’s Apparel Race: C SS#: xxx-xx-xxxx Items in File: adequate yet positive 6 mos. and yearly reviews Stan - Suzie

11. Large Retailer Termination Field Insights: Tools I heard Dan, that someone is getting fired today and I wanted to get here early in case someone is watching. You’re here early Sally. Name: Dan Dupre Age: 26Years Emp: 6 mos. Sex: MPosition: Asst. Manager Race: A SS#: xxx-xx-xxxx Items in File: positive 6 mos. Review; one note from supervisor on not following policy Name: Sally Smothers Age: 27Years Emp: 4 Sex: FPosition: Sales staff Race: C SS#: xxx-xx-xxxx Items in File: documented late 6 times; niece of Rita; positive yearly reviews; chairperson of employee Christmas party Dan - Sally

12. Large Retailer Termination Field Insights: Tools Gather evidence to support or refute initial ideas about how to address the situation. If I am going to get fired today, I won’t go home empty handed. Name: Johnny Rotten Age: 19Years Emp: 2 Sex: MPosition: Stocker Race: C SS#: xxx-xx-xxxx Items in File: Excellent 6 mos. and yearly reviews; 4 Star of week awards for customer helpfulness Johnny

13. Large Retailer Termination Field Insights: Tools Gather evidence to support or refute initial ideas about how to address the situation. I can not lose this job! Name: Marie Sanchez Age: 33Years Emp: 5 Sex: FPosition: Sales Staff Race: H SS#: xxx-xx-xxxx Items in File: 15% wage garnished by bank; Positive annual reviews except for large sick-leave usage. Marie

14. Large Retailer Termination Field Insights: Tools Gather evidence to support or refute initial ideas about how to address the situation. They can’t get rid of me…. I am the only one that knows the combination to the safe! Name: Larry Bowen Age: 67Years Emp: 33 Sex: MPosition: Accountant Race: C SS#: xxx-xx-xxxx Items in File: 20 and 30 year pin awards; Computerized Account Management Training -1988 Larry

15. Large Retailer Termination Field Insights: Tools Gather evidence to support or refute initial ideas about how to address the situation. I hope it isn’t me. I work hard all day, and put in extra time. I wish I could just get it right! Name: Bill Jones Age: 45Years Emp: 3 Sex: MPosition: Sales staff Race: AA SS#: xx-xxx-xxxx Items in File: Positive annual reviews; 3 end of day register imbalances Bill

16. Large Retailer Termination The Learning Cycle What’s in my head? Resource Development Are these resources reliable? Are they relevant? How can multiple perspectives impact the data gathered? What else do I need to take into account? How can I know? What do I need to do to prepare the resource information for my team? How will I record and present the information to my team? Resource Development

17. Large Retailer Termination The Learning Cycle What’s in my head? Test Points Have all my questions been answered? Is this getting to the problem? Can I describe my process to someone who does not know this content? What insights do I have about myself as a learner? What do I think about my team members as learners? What do I understand about the concepts and skills contained in this Problem- based Case Study? Click on a selection Test Points

18. Large Retailer Termination Test Points Assess your progress, check your understanding, determine status of what you know, think you know, and still need to know Critical Thinking and Team Interactions Download Document Test Points Have all my questions been answered? Is this getting to the problem? Can I describe my process to someone who does not know this content? What insights do I have about myself as a learner? What do I think about my team members as learners? What do I understand about the concepts and skills contained in this Problem-based Case Study? Critical Thinking

19. Large Retailer Termination Proposals Present results in both written and oral form that tangibly demonstrates your understanding of the situation and your proposal for how best to address it. Deliverable Team Document List of Criteria for evaluationList of Criteria for evaluation Recommendation of who to terminateRecommendation of who to terminate Reasons why Proposals How will others know now what I know? What will I do as a team member in the presentation? Who will be our audience? How do I plan to request and process feedback on my work? Proposals

20. Large Retailer Termination Credits This Problem-based Case Study was made possible by: Development Team: Author/Originator: John Magill, Melanie Butterbaugh, Bev Eckel, William Barrett Team Leader: John Magill Instructional Designer: John Magill This project is supported primarily by the National Science Foundation. Opinions expressed are those of the authors and not necessarily those of the Foundation. Credits