1. LeanSigma® Fundamentals
Module 7 – Cultural Transformation and Lean Leadership

2. The final step of the Lean execution roadmap entrenches continuous improvement.
Specify Value
Identify the Value Stream
Establish Flow – continuous movement of the service and information from beginning to end thru the process
Pull from the Customer
Continuously Improve the Process to Perfection
© 2010 Guidon Performance Solutions, LLC.  All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

3. Healthy Organizational Culture can sustain your continuous improvement program.
Culture is represented in the norms and unwritten rules that guide employee actions
Corporate cultures are shaped by a variety of influences
nature of the business
geography
fingerprints of the company founders, current leaders and associates
Culture Happens!
You can accept the hand you have been dealt or
you can take action to change it!
© 2010 Guidon Performance Solutions, LLC.  All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

4. High Performance Cultures drive results.
A set of shared attitudes, values, goals and practices that characterize a company or corporation
Webster’s Dictionary
High- Performance Culture
A set of shared attitudes, values, goals and practices that focus on superior execution
© 2010 Guidon Performance Solutions, LLC.  All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

5. High Performance Cultures unite people and techniques effectively.
Leadership Tools & Practices
Shared techniques that drive practices, aid problem solving and establish consistent performance – day to day, week to week, year to year
Shared Values and Beliefs
Description of the Leadership’s Vision of the desired culture
Common Terminology and Language
The mechanism to bring the desired culture alive through daily reinforcement
Recognition and Reward
Reward mechanisms for living the values
Operating Architecture
Social Architecture
© 2009 Guidon Performance Solutions, LLC.  All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

6. Cultures differentiate exceptional performers.
High Performance Culture
Cultures differentiate exceptional performers.
“It’s the intangibles that are the hardest things for competitors to imitate. You can get an airplane. You can get ticket-counter space, you can get baggage conveyors. But it is our esprit de corp – the culture, the spirit – that is truly our most valuable competitive asset.”
Herb Kelleher
Chairman of the Board
Southwest Airlines
© 2010 Guidon Performance Solutions, LLC.  All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

7. Leaders drive culture.
“The culture of a company is the behavior of its leaders. Leaders get the behavior they exhibit and tolerate. You change the culture of a company by changing the behavior of its leaders.”
Larry Bossidy
Former CEO, Honeywell
© 2010 Guidon Performance Solutions, LLC.  All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

8. Leaders at various levels influence the culture differently.
Senior Leadership
Responsible for strategic planning and leadership
Talent Development
Transition for Execution
Middle Management
Execution on Annual/Monthly Commitments
Transition for Improvement
Front Line Supervisors
Managing Change
Execution of Daily Operational Commitments
Continuous Improvement
You influence the culture every day. 8 8
© 2010 Guidon Performance Solutions, LLC.  All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.
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9. What should IMS’ LeanSigma culture look like?
Characteristics
Lean, agile & connected to customer demand
Responsive to the customer needs for new products and services
Improving continuously to enhance all stakeholders value
Transforming culture to a discipline of execution, sustaining improvements, and leveraging growth
Leads future-environment after merger or acquisition
© 2010 Guidon Performance Solutions, LLC.  All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.

10. What can you do to influence culture at IMS?
© 2010 Guidon Performance Solutions, LLC.  All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.
© 2008 Guidon Performance Solutions, LLC.  All rights reserved. Guidon Performance Solutions is a licensee of LeanSigma®, a service mark of TBM Consulting Group.