1. INFSO-RI-508833 Enabling Grids for E-sciencE www.eu-egee.org User Survey Objectives and Results F.Jacq CNRS-IN2P3 EGEE Conference - Athens 21 th April 2005

2. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 2 User Survey : Objectives To evaluate user satisfaction for milestone MNA4.3. This is a specific request of the reviewers. User Survey Content –Parameters for survey analysis : User identification, User and application profile –User satisfaction : Benefits in using EGEE, Quality of the grid, Quality of the user support, Quality of the documentation User Survey available on line : http://egee-na4.ct.infn.it/egee-survey-form/

3. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 3 The population of users What was the target ? –All users of the grid were invited to fill the user survey –E-mail to mailing list community : Biomed and Generics –We have also some reply of dteam members, infngrid (word of mouth ! ) Expectations of reply –Biomed Community : estimation of 35 active users –Generics Community : estimation of 40 active users

4. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 4 Global Results : User identification (1/2) 39 Replies with 33 from Biomed and Generics : Who are they ? NA4 application management NA4 user support Dteam members (Test team, End User Support, Site Administrator) Response Rate of Biomed 63% Response Rate of Generics 27%

5. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 5 Global Results : User identification (2/2) How do they use the grid ? –Writing application themselves : 94 % –Launching jobs themselves : 86 % –Using Genius : 18 % (induced by the low replies of generics application) –They launch jobs per month :  Average : 170  Minimum : 1  Maximum : 1200  Duration of a job :

6. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 6 Global Results : Application Profile What is the specificity of their application ? : Parallel Job Interactivity Resource requirement

7. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 7 Service Grid Satisfaction Global Satisfaction with use of grid Estimated of jobs failure : 18% 46%

8. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 8 User Support Satisfaction 67% 62% 72% => Quality Support good satisfaction for > 65 % Global Satisfaction of the user support

9. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 9 Global Satisfaction of the documentation Documentation Satisfaction => Except System manual documentation, the satisfaction is intermediate 33% 63% 30% 27%

10. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 10 Users Expectations Users are mainly waiting for :

11. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 11 Grid added value Is it possible to do the same work without EGEE ? Real Benefits of functionality with EGEE : –Job management : Resource broker, reduction of execution time for a large number of jobs, requirements attributes –Pervasive and transparent access to large scale and distributed resources –Data management : registration, file access, virtualization of storage –Secure environment

12. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 12 Improvement of EGEE Major requirements for EGEE improvement: –Stability : Resources, nodes, RB, RM –Job management :  Collection of jobs  System priority of jobs  Automatic management of thousands jobs  Reduction of the waiting time  Capability to "chain" RBs and then suppress SPOF –Data management :  Shared file  Avoid the files and space number limitations on nodes  Management of Relational DataBases –Security :  Data, jobs and users,  Secure access to external (meta-) databases,  Fine granular security, ACLs –MPI on more sites support for MPI-based parallel execution –Integrated and standard debugging facilities for all commands –Co allocation of CPUs for interactive jobs

13. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 13 Conclusions and Roadmap Conclusions –Satisfaction  Support : quite good  Grid Service : intermediate satisfaction  Documentation : has to be improved –Diversity of applications => complexities, benefits and requirements are heteroclites. Roadmap –Improvement of the user survey –HEP community

14. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 14 Credits Marcel Soberman (JRA2) : Contribution to the conception of the user survey Emidio Gorgio (NA3/NA4) : Developer of the PHP form and of the database for statistics. All people who participated in the conception and the testing of the user survey All people who incited users to fill the user survey.

15. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 15 Format User Survey : Parameters

16. Enabling Grids for E-sciencE INFSO-RI-508833 User Survey:Objectives and results 16 Format User Survey : Satisfaction