1. Beyond the Survey: Innovative Techniques for Learning About Your Patrons Presented by: Nicolle Steffen, Linda Hofschire, & Lisa Boyd Library Research Service, Colorado State Library October 14, 2011 11:00 AM—12:00 PM

2. Resources http://www.lrs.org/cal2011resources.php 2

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7. Available Data 7

8. Facilitated Group Discussion 8

9. Unfacilitated Group Discussion 9

10. Quick Polls 10

11. Quick Polls 11

12. Interviews 12

13. Example: Douglas County Libraries 13

14. Example: Douglas County Libraries Issues with consensusLibrary plan of actionLarger themes and questions Building business (small, local, non-profit, home based) Stabilize local economy by partnering w/local Chamber of Commerce organizations Support growthBizInfo program assists small and start-up businesses; 2012 small business resource fair Connect community w/local businesses Proposed: Unified adoption of already existing online directory CommunityLibrary as center of community; building community from within Be a source of accurate info on local issues Community Rumor Control: post rumor of the week on FB, linked to accurate info about the topic 14

15. Card Sorting 15 Photo credit: University of Michigan Library http://www.lib.umich.edu/files/usability_reports/libs-svces-depts- card-sort-report.pdf

16. Unobtrusive Observation 16

17. Filming 17

18. Collage 18

19. Diary 19

20. Your Ideas? 20

21. Scenarios 21

22. Scenarios Programming (One Book, One Community) Search Behavior Physical Space Staff/Internal Development 22

23. Questions? 23

24. Resources http://www.lrs.org/cal2011resources.php 24

25. Thank You! www.lrs.org |lrs@lrs.org | 303.866.6900 Twitter: @lrs_co |Facebook: LibraryResearchService 25