2. 1 EFFECTIVE COMMUNICATION AND PRESENTATION The way to present the world in a clearer and better view

3. 2 Corporate Affairs Division Training Dept. - DR Training Objective Improve knowledge on communication and presentation process. Increase the awareness on the communication and presentation problem. Facilitate the participant to practice their communication and presentation skill. Improve the Communication and Presentation Skill

4. 3 Corporate Affairs Division Training Dept. - DR Knowing Your Self 1. Perceived Self (Traits, Competencies, Values) 2. Self Acceptance. 3. Self Respect. 4. Self Confidence. 5. Self Direction.

5. 4 Corporate Affairs Division Training Dept. - DR Attitude Toward Others Genuine Interest. Respect Others. Helpfulness. Patient.

6. 5 Corporate Affairs Division Training Dept. - DR How People React Mind Result Behavior Attitude

7. 6 Corporate Affairs Division Training Dept. - DR Perception INFLUENCE FACTORS: Experience background. Expectation. Condition. Social feedback.

8. 7 Corporate Affairs Division Training Dept. - DR Communicator Credibility Communicator’s Expertise. Communicator’s education, experience, accomplishment. Communicator’s Trustworthiness Information obtained from the trustable sources. Attribution on self interest.

9. 8 Corporate Affairs Division Training Dept. - DR First Impression How first impression affect our behaviors

10. 9 Corporate Affairs Division Training Dept. - DR Body Language Body shape and appearance: Posture. Gesture. Touching. Grooming. Facial Expression Eye Contact.

11. 10 Corporate Affairs Division Training Dept. - DR Communication The process of delivering idea or opinion between two people or more. Connecting two persons or more. There is a message to send. Involving sender and receiver. Related with symbol and media.

12. 11 Corporate Affairs Division Training Dept. - DR Effective communication Involving mutual understanding between two people. Same perception Achieving goal. End up with result

13. 12 Corporate Affairs Division Training Dept. - DR Benefit of Effective Communication Produce genuine understanding Build and develop relations Give clarity to the task required Save time Avoid problem

14. 13 Corporate Affairs Division Training Dept. - DR How to Achieve… 1.Make it easier (Facilitating the process) 2.Develop an Active Listening Skill 3.Clear and Right while Delivering 4.Check for Understanding

15. 14 Corporate Affairs Division Training Dept. - DR Achieving Effective Communication 1.Facilitating the process Chose the right time and place to start communication. Avoid intervention during communicate. Bring a light subject to begin. Do not give lots of barrier.

16. 15 Corporate Affairs Division Training Dept. - DR 2.Develop an active listening skill Listening is also important then talking. Stop talking while listening. Pay a full attention. Aware with body language and expression. Do not make any judgment. Ask for more clarification. Summarized the message. Achieving Effective Communication

17. 16 Corporate Affairs Division Training Dept. - DR Communication Portions We spend 80% of each day communicating in some way. Listening45% Speaking30% Reading16% Writing9%

18. 17 Corporate Affairs Division Training Dept. - DR Listening Process 1.Receiving the information through ears and eye. 2.Giving the meaning of that information. 3.Deciding what do you think or feel about that information. 4.Responding to what you hear.

19. 18 Corporate Affairs Division Training Dept. - DR Listening Style (Barrier – Bridge) Vacant Vincent Faraway look and easily to distracted Critical Carrie Listen critically to each fact and missed a big picture. Compliant Curtis Not allow speaker understand the real feeling or opinion (shy and want to please everybody) Active Arlo Purposeful and committed listening based on good habits and self control (reach understanding)

20. 19 Corporate Affairs Division Training Dept. - DR Tips for Active Listening 1.Take Notes. 2.Listen Now, report later. 3.Use your DISC Drive Desire, Interest, Self Discipline, Concentration. 4.Encouraging the speaker Asking, showing interest, expressing concern, paying attention. 5.‘Whole Body” Listener

21. 20 Corporate Affairs Division Training Dept. - DR 6.Build Rapport by pacing the speaker Match your voice rate (speed up or slow down if necessary) Change your voice volume. Notice and use some speaker’s word 7.Control your emotion 8.Control distraction 9.Listening is an Acknowledgement of Caring Tips for Active Listening

22. 21 Corporate Affairs Division Training Dept. - DR 3.Clear and right in delivery Understand the subject. Use clear definition. Analyze and categorize the message. Use proper language and tone match with the message being delivered. Learned about your message and listener Achieving Effective Communication

23. 22 Corporate Affairs Division Training Dept. - DR 4.Check for understanding Watch the expression. Get a feedback at the time or wait for the result. Asked for opinion or questions. Seek the source of lack communication. Do not always trust with the “yes” answer. Asked the listener to repeat. Achieving Effective Communication

24. 23 Corporate Affairs Division Training Dept. - DR Feedback Handling Categories 1.Evaluative: makes judgment about worth, goodness or appropriateness of the statements. 2.Interpretative: attempt to explain what the statement mean. 3.Supportive: attempt to assist the other communicator. 4.Probing: attempt to gain additional information, continue discussion or clarify. 5.Understanding: attempt to discover completely what the statement mean.

25. 24 Corporate Affairs Division Training Dept. - DR Influencing Factors 1.The Purpose/Objective: What are we going to achieve. 2.The Method: Oral Written Oral and Written Audiovisual One Way Two Way

26. 25 Corporate Affairs Division Training Dept. - DR Influencing Factors 3.Environment Is it formal or non-formal? Is it individual or group? Is it in private or public area? 4.Time frame 5. Feed back (to see the understanding or impact)

27. 26 Corporate Affairs Division Training Dept. - DR Interpersonal Communication It happen between two persons or group. There are few persons receive the messages with their own perception. It is involve dynamic complexity.

28. 27 Corporate Affairs Division Training Dept. - DR Effective Interpersonal Communication Implemented In the trustable working climate. Proper two way communication. Feed back and result oriented. Use an empathy approach. Avoid unnecessary words or sentences.

29. 28 Corporate Affairs Division Training Dept. - DR Interpersonal Communication Barrier Perception. Feeling (Stress). Assumption. Personal make-up and attitude. Ourselves. Environment (Noise). Message (focus on fact rather than idea).

30. 29 Corporate Affairs Division Training Dept. - DR Interpersonal Communication Distortion Sender Perceived by receiver Probability perceived by receiver Unintentional message Intentional message Distortion

31. 30 Corporate Affairs Division Training Dept. - DR Interdepartmental Communication Sharing information between people or group in a two or more Departments. Represent group. More complex. Usually in a formal environment Managerial behavior is a form of communication

32. 31 Corporate Affairs Division Training Dept. - DR Distortion in Interdepartmental Communication Lack of awareness on the other Department competencies and role. Tend to use a specific technical term. Assuming that the information will spread out automatically. Jump to the end.

33. 32 Corporate Affairs Division Training Dept. - DR Status Effect Semantic Problem Cultural Differences Physical Distraction Poor choice of communication channels No Feedback Distortion in Interdepartmental Communication

34. 33 Corporate Affairs Division Training Dept. - DR Try to understand other Department doing in brief. Put your self as a part of other Department. Have a regular meeting between Department. Keep your line in a communication purpose. Have a positive mind and not judging. Keep you concentration. Find something to increase your interest. Achieving Effective Interdepartmental Communication

35. 34 Corporate Affairs Division Training Dept. - DR As a Good Listener… Employee should: Understand the problem. Sustain attention. Retain information. Clarify procedures Build good relation with others.