1. Ian Parker Director of Environment Front Line Service Review

2. Background to review A clean safe environment one of the 4 Pillars Service and standards have improved but need to improve further Integration between some services needs to improve Need to address local needs

3. Key Objectives Transform our local environment by: Customer feedback Engaging with the key Elected Members and embrace the scrutiny process Identifying best practice Talk to the service providers Provide a “seamless service” Developing an action plan

4. Which Spaces? Basically streets and open spaces  Highways(including back alley areas)  Street lighting  Parks and open spaces  Unmanned Parks  Allotments  Becks and watercourses  Woodland  Shrub areas  Backlands  Playgrounds  Soft landscaped areas

5. Which Services Streetscene Services  Waste Services  Cleansing Operations  Horticultural Services  Open Space Management  Parks and Countryside Management  Highways, Becks and Lighting  Inspection Services

6. Which Services cont. Community Protection:  Environmental enforcement  Animal welfare/dog wardens  Street trading  Abandoned vehicles  Cemeteries  Sports facilities Transport and Design:  Highway Maintenance Client:Built Environment Solutions  Parking Solutions

7. Main Proposals - Theory Core Services: Waste/refuse Cleansing Green spaces Highways Behaviour management! Integrated service as Basis for Area Care

8. Main Proposals 1.Integration of Grounds and Cleansing as basis for an area care service 2.Each area to have and Area manager and a lead chief officer 3.5 Areas – North, South, East, West, Town Centre 4.Local negotiation of service standards within an overarching minimum set of standards 5.“Branding” should to be considered for the services

9. Main Proposals 6.Removal of trading requirements from frontline services where possible 7.Differential levels of service input based on intelligence – to achieve standard 8.Area managers to coordinate relationships with other environment services 9.Area managers to be focal point for influencing other services providers 10.Improve support to service areas e.g. ICT, and performance management

10. Next Steps: Produce Delivery Plan. Consult Stakeholders. Introduce early wins as soon as practical. Full implementation 2007.