1. Caring, compassionate and responsive Transforming the Department of Home Affairs STATE OF MPUMALANGA PROVINCE Caring, compassionate and responsive DEPARTMENT OF HOME AFFAIRS Presented by: Mr RSS Zitha Act Provincial Manager

2. Caring, compassionate and responsive2 What is unique to the Province? Mpumalanga - "the place where the sun rises" - is a province with spectacular scenic beauty and an abundance of wildlife, lying in the northeast of South Africa. Bordered by the countries of Mozambique and Swaziland to the east and the province of Gauteng to the west, it is situated mainly on the high plateau grasslands of the Middleveld, which roll eastwards for hundreds of kilometers. In the northeast, it rises towards mountain peaks and terminates in an immense escarpment. In places this escarpment plunges hundreds of meters down to the low-lying area known as the Lowveld. In the eastern region lies the southern half of the magnificent Kruger National Park, a nature reserve teeming with African wildlife in a total area roughly the size of Israel. Mpumalanga is highly accessible, with a network of excellent roads and railway connections, as well as a number of small airports. The Kruger Mpumalanga International Airport became operational in 2002. Nelspruit is the capital, and the administrative and business hub of the Lowveld. Witbank is the centre of the local coal-mining industry; Standerton, in the south, is known for its large dairy industry; and Piet Retief in the southeast is a production area for tropical fruit and sugar.

3. Caring, compassionate and responsive3 What is unique to the Province? Despite the light of the sun we also generate electricity from coal in the Province. Two large sugar industry are found at Malelane in the east; Ermelo is the district in South Africa that produces the most wool; Barberton is one of the oldest gold-mining towns in South Africa; and Sabie is situated in the forestry heartland of the country. The Maputo Development Corridor, which links the province with Gauteng and the Port of Maputo in Mozambique, heralds a new era of economic development and growth for the region. As the first international toll road in Africa, the corridor is set to attract investment and release the local economic potential of the landlocked parts of the country. Mpumalanga is a popular tourist destination.

4. Caring, compassionate and responsive4 What is unique to the Province? Mpumalanga Province has a population of approximately 3 365 886 and is dominated by Africans as they count to 93% of the total population. Almost 61% of the population resides on the rural areas whilst 39% on the urban areas. According to the 2001 Census, 27.5% of the population aged 20 years or older had no formal school education, and 41% of those in the age group of 15-64 were unemployed. Almost 55% of the province’s population lived below the national poverty line in 2002 (UNDP, 2004) About 67% of all households lived in formal dwellings, and 16% and 13% in informal and traditional structures respectively. On average, 4 persons shared a household. Approximately 80 000 undocumented persons are found in the area. Due to it’s proximity to Swaziland and Mozambique the integrity of the country is seriously challenged by the porousness of our border lines.

5. Caring, compassionate and responsive5 Provincial Manager Vacant (Mr RSS Zitha – acting) Nelspruit Regional Manager Mr E V Mashiloane Witbank Regional Manager Ms M V Mahlangu Ermelo Regional Manager Ms JP Malamule Organisational Structure We have organized our team by… Deputy Provincial Manager Mr RSS Zitha Provincial Support (Interviews done for DD: Support) Head of Immigration J Jackson (acting) Internal Auditor Vacant Nelspruit Regional Office Manager Ms J Molekwa Ermelo Regional Office Manager Mr J R Maseko Witbank Regional Office Manager Mr M S Ntuli

6. Caring, compassionate and responsive6 Nelspruit Regional Manager Mr E V Mashiloane Witbank Regional Manager Ms M V Mahlangu Ermelo Regional Manager Ms P J Malamule We have organized our team by 3 Regions Barberton District Manager Mr S D Mpokane Bethal District Manager Mr Z J Bothma Kwa-Mhlanga District Manager Mr S S Mahlangu Hazyview District Manager Mr S Malambe Evander (Secunda) District Manager Mr M P Mojela Middelburg District Manager Ms M P du Plessis Eerstehoek District Manager Ms M Maiko Siyabushwa District Manager Mr PT Makwela Komatipoort District Manager Mr M M Nkosi

7. Caring, compassionate and responsive7 Nelspruit Regional Manager Mr E V Mashiloane Witbank Regional Manager Ms M V Mahlangu Ermelo Regional Manager Ms P J Malamule We have organized our team by 3 Regions Lydenburg District Manager Mr S T Selekane Piet Retief District Manager Mr R M Mkhatshwa Kwaggafontein District Manager Mr LHA Mofokeng Mhala District Manager Mr R M Khoza PCO: Emahlathini Officer-in-Charge Ms J Whitfield PCO: Bothashoop Officer-in-Charge Mr M P Mntungwa Nkomazi District Manager Mr P P Sithole Belfast (in the process to establish this office)

8. Caring, compassionate and responsive8 Nelspruit Regional Manager Mr E V Mashiloane Witbank Regional Manager Ms M V Mahlangu Ermelo Regional Manager Ms P J Malamule We have organized our team by 3 Regions Nsikazi District Manager Ms P M Ndlovu PCO: Mahamba Officer-in-Charge Ms E Phakathi PCO: Jeppes Reef Officer-in-Charge Mr C H Smit PCO: Oshoek Officer-in-Charge Mr L M Mokoena PCO: Nerston Officer-in-Charge Mr P J Human PCO: Josefsdal Officer-in-Charge Mr C H Smit

9. Caring, compassionate and responsive9 Nelspruit Regional Manager Mr E V Mashiloane Witbank Regional Manager Ms M V Mahlangu Ermelo Regional Manager Ms P J Malamule We have organized our team by 3 Regions PCO: Lebombo Officer-in-Charge Mr T Nkambule PCO: Waverley Officer-in-Charge Mr L M Mokoena PCO: Mananga Officer-in-Charge Mr H Madonsela Standerton (in the process to establish this office) Volksrust (in the process to establish this office) KMIA Officer-in-Charge Mr K Mahlake

10. Caring, compassionate and responsive10 Nelspruit Regional Manager Mr E V Mashiloane Witbank Regional Manager Ms M V Mahlangu Ermelo Regional Manager Ms P J Malamule We have organized our team by 3 Regions Mapulaneng (in the process to establish this office)

11. Caring, compassionate and responsive11 Services Back Log Dec 2005 2006 Apr – Mar 07 2007 Apr– March 08 TrendComment ID’S Temp IDs Issued014 91416 162Up IDs Issued to clients85 03284 606Down IDs received from BVR 8 91476 64997 888Up Unclaimed IDs21 3014 42340 216Up Service Offering Our province offers a full range of services to the population…

12. Caring, compassionate and responsive12 Services 2006/07 Apr – Mar 07 2007/08 Apr – Mar TrendComment Birth certificates Issued 139 512165 420Up Death Certificates Issued 61 03263 850Up Marriage Certificates Issued 21 80610 971Down Service Offering Our province offers a full range of services to the population…

13. Caring, compassionate and responsive13 Our province offers a full range of services to the population… Services 2006 Apr - Mar 2007 Apr – Mar TrendComment PASSPORT APPLICATIONS Tourist39 04345 113UP Child13 46110 953Down Maxi Passport302807Up Old Type13 1910- Loose leave5682 647Up Service Offering…

14. Caring, compassionate and responsive14 Services 2006 Apr – Mar 2007 Apr – Mar TrendComment ONLINE REGISTRATIONS Births 4 8156 694Up Deaths 4 5717 108Up Service Offering… Our province offers a full range of services to the population…

15. Caring, compassionate and responsive15 Services 2006 Apr – Mar 2007 Apr – Dec Trend Comment TEMPORARY RESIDENCE PERMITS Applications brought over from previous month 08 Applications received9 94310 120Up Applications approved9 5269 547Up Service Offering… Our province offers a full range of services to the population…

16. Caring, compassionate and responsive16 Services 2006 Apr - Mar 2007 Apr - Mar Trend Comment PORTS OF ENTRY: MOVEMENT OF PEOPLE TYPE OF PORTFOREIGNRSAFOREIGNRSA COMMERCIAL PORTS 3 195 3511 305 5466 467 5842 845 949Up NON COMMERCIAL PORTS (MEDIUM) 94 86974 175181 077114 472Up NON- COMMERCIAL PORTS (SMALL) 49 28834 82966 32343 238Up Service Offering… Our province offers a full range of services to the population…

17. Caring, compassionate and responsive17 Services20062007TrendComment Provincial Offices 11Stable Regional Offices 23UpEstablishment of RO: Ermelo District Offices 1315Up District Offices Siyabushwa (Mdujane) and Kwaggafontein (Mkobola) are operational. In the process of establishing 4 additional District Offices Ports of Entry 1011UpEstablishment of Waverley Refugee Reception Offices 00Stable Physical Accommodation Through 104 customer contact points

18. Caring, compassionate and responsive18 Through 104 customer contact points Services20062007TrendComment Service Delivery Points 4145UpIn addressing the CSIR report concerns additional Service Points are established in the Bushbuckridge area Thusong Centres (MPCCs) 35Up(Leandra and Balfour) 3 Additional centres will be operations in the near future: Middelburg, Marapyane and Tholulwazi Physical Accommodation

19. Caring, compassionate and responsive19 Services20062007TrendComment Mobile units 612Up Computerised hospitals 914Up The current challenge is that the other hospitals do not have office space to accommodate us. Requests have been received from Private Hospital to provide services. Negotiations are still underway. Presidential nodal points 20Down The two points were: Groblersdal (including Burgersfort) and Bushbuckridge. Groblersdal was ceded to Limpopo on 1 Sept 2006 and in return Bushbuckridge was taken over to Mpumalanga on the same date. Physical Accommodation… Through 104 customer contact points…

20. Caring, compassionate and responsive20 HOSPITALS Caring, compassionate and responsive Fourteen (14) Hospitals were already computerised as part of the online birth and death registration campaign. These hospitals are: –Rob Ferreira Hospital-Nelspruit –Shongwe Hospital-Nkomazi –Temba Hospital-Nsikazi –Embhuleni Hospital-Eerstehoek –Ermelo Hospital-Ermelo –Kwa-Mhlanga Hospital-Kwa-Mhlanga –Middelburg Hospital-Middelburg –Witbank Hospital-Witbank –Lydenburg Hospital-Lydenburg –Amsterdam Hospital-Ermelo –Barberton Hospital-Barberton –Mapulaneng Hospital-Mhala –Matikwane Hospital-Mkhuhlu –Tintswalo Hospital-Acornhoek More hospitals have been identified, but they cannot accommodate us currently due to upgrading that is either taking place or will take place in the near future.

21. Caring, compassionate and responsive21 MOBILE UNITS Caring, compassionate and responsive  Twelve (12) trucks have been received for this province. –The trucks were allocated to districts where there are large rural areas where there are no infrastructure of Service Points. These areas are: Eerstehoek Nkomazi Ermelo Kwa-Mhlanga Nelspruit Witbank (x2) Nsikazi (White River) Mhala (x2) Lydenburg Mmamehlake

22. Caring, compassionate and responsive22 Staff Levels Level Approved establishment Actual (Filled) Funded Vacancies Difference (Unfunded posts) Comment 141010 131100 127322 Interview for 1 posts was conducted. The position was put on hold 106060 Total vacancies = 686 Total filled posts = 516 Total approved establishment = 1 202 We currently have 516 posts filled

23. Caring, compassionate and responsive23 Staff Levels… Level Approved establishment Actual (Filled) Funded Vacancies Difference (Unfunded posts) Comment 9251285 7-825410043111 14 of the funded vacant posts are Control Immigration Officers. Short listing and interviews were done 3-6759325141293 52 of the funded vacant ports are IO’s posts – Short listing and interviews were done 1-2149755321 We currently have 516 posts filled

24. Caring, compassionate and responsive24 Disabled employees as a percentage of total = 1.2% 88.78% 1.20% 0.20% 9.82% Target 92.4%0.2% 6.5% Female Male Employment Equity Report – (Percentage of Employees per Category) We are not on track to meet our employment equity targets

25. Caring, compassionate and responsive25 Key Comments  Compensation of Employees: 101%. Goods and Services: spending is at 125% Planned vs Actual (Rm) Budget We are not on target to meet our budget for 2007/08

26. Caring, compassionate and responsive26 OFFICE ACCOMMODATION Regional Office Witbank and District Offices Barberton and Lydenburg are currently on RAMP. The progress at all three offices are good. Regional Office Nelspruit and District Office Mhala has been put on the footprint for the upgrading of offices by the Turn-around team The tender for accommodation for Secunda (Evander) will go out during May 2008 from DPW. Landlords are busy with the upgrading of the ccommodation for the new Service Points at Daantjie, Msogwaba, Mgobodzi and Mbangwane. District Office: Nsikazi will move to White River during May 2008. The new landlord is currently busy with the final changes to the office. Possible accommodation have been found for the following new district offices: Mapulaneng, Standerton, Volksrust, Siyabushwa and Belfast. DPW in the process of negotiations. Specifications for accommodation at two new Thusong Service Centres were provided to DPW. They are Thuthukane and Marapyane.

27. Caring, compassionate and responsive27 OFFICE ACCOMMODATION There is a possibility of alternative accommodation for District Office Kwa-Mhlanga. The accommodation will be viewed by DPW. Office space, in the old Post Office Building, was viewed by DPW in Balfour for a service point. The problems that were experienced at District Office Hazyview (leakages and smell) have been resolved by the landlord. DPW is however currently investigating the possibility of obtaining alternative accommodation.

28. Caring, compassionate and responsive28 OFFICE EQUIPMENT All offices have faxes, photocopiers. Track and Trace machines were installed in all Regional and District Offices. Fax – photocopy combination machines have been purchased for seven service points during the year. New furniture was also purchased for these seven service points. Furniture was also purchased for the new office in White River.

29. Caring, compassionate and responsive29 OFFICE SECURITY Security at offices remains a problem as funds are not available to procure the services of security companies. Currently we have security at: Regional Office: Witbank, Nelspruit and Ermelo and at District Office: Eerstehoek. There are security cameras and a metal detector at Nelspruit. During the next financial year it was requested that security cameras be installed at Ermelo, Eerstehoek, White River and Mhala. RAMP will also install security equipment at Witbank, Barberton and Lydenburg.

30. Caring, compassionate and responsive30 VEHICLES There are currently 134 vehicles in the Province. –52 Sedans –62 Bakkies –8 Trucks (repatriation) of which 1 is in the process to be written off –12 Mobile Units

31. Caring, compassionate and responsive31 InitiativeDescriptionImpact E-mail All officials in the Province have e- mail addresses. All officials have access to information Infrastructure for new service points Final negotiations are being made for accommodation for five service points Services are taken to the clients Forum established with PWD A client forum has been established with PWD. Meetings are being held on a monthly basis. Progress with regard to accommodation, leases etc are being monitored and followed up. Accomplishments A lot has been achieved this year through a number of initiatives

32. Caring, compassionate and responsive32 A lot has been achieved this year through a number of initiatives … InitiativeDescriptionImpact Outreach programme to schools An outreach programme has been held over a period of 8 months with the IEC, SASSA, Education and ABSA. They have visited 120 schools in the Province Documentation of youth Information sharing Computer TrainingBasic computer training, presented by SITA, was given to 185 officials. (105 Officials attended the same training during 2006) Officials are able to operate a computer. As a result they have access to information. Izimbizo, Traditional ceremonies and outreach programmes Izimbizo were held at Casteel and Mpuluzi 146 outreach programmes were held Services are rendered at Traditional ceremonies Services are taken to the clients. Information are shared Accomplishments….

33. Caring, compassionate and responsive33 A lot has been achieved this year through a number of initiatives … InitiativeDescriptionImpact Safety and Security awareness program Awareness programmes that are arranged by Safety and Security where DHA is invited to provide services to the communities. 22 of these programmes were already attended Services to the client Political Party Liaison Committee This is a forum between Political Parties, Councillors, IEC and DHA. Meeting are being held on monthly basis Information sharing with other stakeholders Activation of postsRequests for activation of posts on the approved structure were submitted Structures are elevated. Additional requests have been submitted for especially the new service points. Accomplishments….

34. Caring, compassionate and responsive34 As a province, we have defined 4 strategic objectives inline with DHA’s overall objectives Objectives Supporting Initiatives Measures of Success Improve customer coverage by increasing and upgrading DHA infrastructure access / delivery points In addressing the CSIR report additional service delivery points are established. A client forum between DHA and PWD has been established. Monthly meetings are being held. The establishment of 2 new district offices. Negotiations for 4 more district offices are well under way. 5 New service points are being established. (Final staged before signing of lease agreements)

35. Caring, compassionate and responsive35 As a province, we have defined 4 strategic objectives inline with DHA’s overall objectives Objectives Supporting Initiatives Measures of Success Service deliveryEight Batho Pele principles reflected in provincial service delivery mandates Additional service delivery points. Officials are being trained (various courses were presented – 497 people were involved) 30 Officials attended sign language course Stakeholder forums were established. Outreach programmes Counter corruptionEstablishment of control measures – screening committees, inspection teams, registers, daily banking etc Various investigations are taking place in conjunction with other stakeholders Minimum cases

36. Caring, compassionate and responsive36 Objectives Supporting Initiatives Measures of Success BCOCC Meetings held on a monthly basis by all stakeholders as well as their counterparts Flow of travelers during peak periods are much more efficient as a result of proper planning by all Stakeholders and their counterparts 2007-08 Strategy As a province, we have defined 4 strategic objectives inline with DHA’s overall objectives

37. Caring, compassionate and responsive37 IssueChallenge What Needs to Be Done Infrastructure Office accommodation is not available in the rural areas. Currently struggling with accommodation of 6 District Offices. No telephone lines to install computers Departmental owned offices need to be build owing to the fact that there are no developers in the rural areas Deportations The presents of undocumented foreigners remain a problem. The deportation trucks need to be looked at as they do not currently have toilet facilities. Illegal foreigners are deported over long distances and it is a security risk for one to stop. The porous border lines The illegal foreigners must be deported further into their country of origin. Currently they are only taken to the neighbouring country’s border post. It is easy for the illegal foreigners to return to South Africa. A bilateral agreement between country of origin and South Africa for payment for each illegal foreigner that is deported Another cabinet amnesty has to be considered. Stringent measures need to be taken to strengthen the border line Challenges However, many challenges remain

38. Caring, compassionate and responsive38 IssueChallengeWhat Needs to Be Done NIB Advertising of vacant posts Advertising is being done by Head Office and serious delays are experienced. A request to advertise 66 posts was submitted in May 2007 and only advertised in November. Currently busy with interviews. If the remaining posts are not filled soon the processes in 2010 will be stifled by non availability of officials. The 24-hour service at Lebombo, that was agreed upon by the Ministers of South Africa and Mozambique will not realise. Consideration should be given to provinces to fill the vacancies, more especially the lower levels. Challenges… However, many challenges remain…

39. Caring, compassionate and responsive39 IssueChallengeWhat Needs to Be Done Security Physical security at offices still remain a problem. Provision has to be made for the continuous funding and covering the rest of the Offices where there are no security officers. System development and improvement No function created to approve capturing of passports per receipt and per application The same situation in respect of printing of birth, marriage and death certificates. The creation of such functions will curb fraud. The cash registers should also be linked to the mainframe Delivery of ID’s The delivery of ID’s by SAPO was not a success. As a result thousands were return to the offices. New strategies have been devised to engage community leaders. CDW etc to assist. More awareness to public about the importance of an Identity Document. Challenges… However, many challenges remain…

40. Caring, compassionate and responsive40 THANK YOU