1. THE WORLD BANK World Bank Group Multilateral Investment Guarantee Agency Group Exercise Simulation of an Investor Inquiry Valeria Di Fiori Sydney, Australia December 2010

2. THE WORLD BANK World Bank Group Multilateral Investment Guarantee Agency Winning Investors through Competitive Investment Facilitation – An Exercise Description A 40-minute simulation of the inquiry-handling process. Each participant will role-play 1 of 4 characters: investor, site selection consultant, IPI staff, and ministry staff. Each participant will have unique instructions and investor information, creating different advantages and disadvantages for each. Each participant will experience or witness the effects of good and bad inquiry-handling, as well as investor frustration and disaffection from poor service. 2

3. THE WORLD BANK World Bank Group Multilateral Investment Guarantee Agency Flow of Participant Interaction during Simulation Requests list of sites Makes final decision Investor Gets information from national bodies Produces list for investor Consultant Provides site info Coordinates with ministries for info “Sells” location to inquirers IPI Monitors and/or regulates aspects of the economy Has info of interest to investors Ministries 3

4. THE WORLD BANK World Bank Group Multilateral Investment Guarantee Agency Winning Investors through Competitive Investment Facilitation – An Exercise Your Goals Investors: Be the first manufacturer to select a good location, where you can be profitable and start operations quickly Site Selection Consultants: Provide the investor with multiple good location options and recommend your top choice. Have the investor select your top choice. If more than one consultant recommended that location to your investor, be the first consultant to have made that recommendation. IPIs: Make the best case for your location possible, while meeting the consultants time and information requirements. Hopefully, be chosen by the investor. Ministries: Follow your instructions for information dissemination. 4

5. THE WORLD BANK World Bank Group Multilateral Investment Guarantee Agency Approximate Room Layout Needed for Exercise IPI Alpha IPI Bravo IPI Delta IPI Echo IPI Foxtrot 5 Investor ABC Consulting PBJ Consulting XYZ Consulting Ministry of Labor Customs Authority Trade & Investment Environ, Health & Safety Min. of Transport Revenue Authority

6. THE WORLD BANK World Bank Group Multilateral Investment Guarantee Agency Your Secret Instructions Revealed! Process for inquiries Info prepared Customer-oriented Alpha Process for inquiries Info prepared Not customer-oriented Bravo Process for inquiries No info prepared Not customer-oriented Delta No process in place Info prepared Not customer-oriented Echo 6 No process in place No info prepared Customer-oriented Fox- trot No process in place Info prepared Customer-oriented Sierra Process for inquiries No info prepared Customer-oriented Tango No process in place No info prepared Not customer-oriented X-Ray Good Luck!