1. The world’s libraries. Connected. Session 6: Creating local services - Qwidget or full form, adhoc or permanent and the email form. Wednesday 10 th December 2014

2. The world’s libraries. Connected. Session 1. December 1st 10.30-11.30. Introduction to Enquire, what it is, local service, SCL Universal Offers and more. Session 2. December 2nd 10.30-11.30. Let's get chatting - chat basics, using scripts, using policy pages Session 3. December 3rd 2.30-3.30. Offline worlflow - answering offline questions, referring to colleagues Session 4. December 8th 10.30-11.30. 24/7 Reference Cooperative and staffing the 24/7 Reference Cooperative Queue Session 5. December 9th 10.30-11.30. Administrator training - new user accounts, running and interpreting reports, institution level information Session 6. December 10th 2.30-3.30. Creating local services - Qwidget or full form, adhoc or permanent and the email form

3. The world’s libraries. Connected. Glossary of useful terminology QuestionPoint – this is the software that underpins the Enquire service Enquire – is the subscription service of 58 library authorities in England and Scotland participating in collaborative virtual reference Chat – online, real time Q&A sessions Offline – a chat session to be answered more comprehensively by email later, or referred by our UK and US partners locally OCLC’s 24/7 Reference Cooperative - U.S libraries who cover Enquire when UK staff are not online Local Services – these are configurable services over an above the Enquire stream, so use locally however you wish

4. The world’s libraries. Connected.

5. QuestionPoint Account: Enquire OR your local service Walk up Telephone Physical desk Email webformsChat Chat widget (Qwidget) Mobile devices SMS texting Text a Librarian Upside Wireless Social Networking (Facebook, Twitter, Yahoo Answers) FAB Libraries Bookmark Your Library Many channels, one reference service…

6. The world’s libraries. Connected. Full form versus Qwidget

7. The world’s libraries. Connected.

8. Local and Regional Services How can this add value to what you do:

9. The world’s libraries. Connected. Nottinghamshire

10. The world’s libraries. Connected. Join us online to chat with Louise Welsh Award winning Scottish author

11. The world’s libraries. Connected. Essex

12. The world’s libraries. Connected. Solihull

13. The world’s libraries. Connected. Nottingham City

14. The world’s libraries. Connected. Logging into QuestionPoint: http://www.questionpoint.org

15. The world’s libraries. Connected.

19. Where to go for help http://www.oclc.org/en-UK/Enquire.html – help guides, hints and tips will be added to this temporary sitehttp://www.oclc.org/en-UK/Enquire.html PN List – not many use for this, but it can be. If you are not on the listserv, let us know and we can add you. PN-ENQUIRE@MAILTALK.AC.UK Support support-uk@oclc.org Tel: 0114 267 7502

20. The world’s libraries. Connected. Where to go for help http://www.oclc.org/en-UK/Enquire.html – help guides, hints and tips will be added to this temporary sitehttp://www.oclc.org/en-UK/Enquire.html PN List – not many use for this, but it can be. If you are not on the listserv, let us know and we can add you. PN-ENQUIRE@MAILTALK.AC.UK Support support-uk@oclc.org Tel: 0114 267 7502

21. The world’s libraries. Connected. Any questions? If you think of any questions after the session, please email me: support-uk@oclc.org