1. Software

2. As systems become more powerful, a wider range of application software can be supported. In addition, many companies use bespoke or specialist software to support their business. MIS Management information systems are used to log sales and purchases, monitor stock levels and mange production.

3. CRM Customer relationship management systems are used by organisations to develop confidence in customers when multiple personnel carry out the same tasks in large organisations. CAD Computer aided design is a drawing application. It enable architects, car designers and kitchen designers to produce technical drawings using a computer. 2D and 3D using digital prototyping.

4. Integration of application software Software is becoming increasingly sophisticated- video clips and background music incorporated into presentations, interactive online applications, photo and video editing etc.. Bespoke databases integrate with Excel in order to migrate data out of the database into a spread sheet, perhaps to analyse data to present in a graphical format. CSV format – coma separate value

5. Specialist support software Enables remote access, call logging or to identify network traffic. Enables organisations to identify reasons for increase or decreases in product sales and this information helps then to find out ways to improve performance. MIS-collating, analysing data internally and remote diagnostic software that enables manufacturers of large plant machinery to monitor performance and diagnose a problem and provide a solution quickly.

6. Car manufacturers include an automated service recall in their cars-software calculates when a service is due. Decision support software – software that is designed to help users compile useful information from raw data in order to solve problems and make decisions. Expert systems - software that is designed to perform tasks that would be performed by a human expert.